Write A Letter To A Hiller Plumbing

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Hello Mr. Hiller, I’m contacting you today to describe my experience during my Hiller Plumbing today 7/20/17 at 4:00pm. I contacted your office in confidence that my small issues would be easily and quickly fixed but I’m sadden that it’s just the opposite. My issues were little drips coming from my bathtub faucet and two toliets with a loose toilet handle and the other with a worn flap. The Hiller representative started with the bathtub facuet by taking out his small tool and inserting it in the little whole on the faucet handle. His goal was to unloosen the small nail on the inside of the hole located on the faucet handle. Suddenly after twisting his tool he wasn’t able to turn the water off and then with more twists he was finally able to …show more content…

Next he asked for me to turn the water off to the house which was located in our closet and shortly after he started again to twist and turn until the handle was completely stuck. Yes stuck he stated which meant he could not move it anymore because he stated that the nail fell into the whole preventing the handle turn. He stated that therefore he would need to cut my handle off the bath tub faucet handle and cut a hole in the back of my washer in my kitchen to get to the pipes or my next option is that he could spray some grease on the handle and try to come back tomorrow to see if it would move. However either way he stated that the job would be $600 if I purchase my own bathtub kit for him to put back on tomorrow or $900 if he supplies the equipment which he still can’t fix until he order the parts tomorrow so in the meantime we can’t use the bathtub faucet nor shower. I explained to him that before he came to my house my bathtub faucet and handle was working just fine with only small drips. NOW he’s cutting off the bathtub faucet handle and stated that I will have to use a wrench or he can place the broken handle back on to slightly turn it make the water run. I am appalled that he left my house worse then

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