Welcome to Walmart how can I help you today oh welcome to Best Buy what are you looking for today oh welcome to Sephora oh look there's not anybody to help you here they’re too busy talking about the night before with your boyfriends, All I want is my bloody red lipstick. I love to shop but then again who doesn't there are some pet peeves I have when I shop are bad customer service, when you can't find your size, one size fits all, and the size difference between store.
Customer service is everything. When you go to a store you don't want to be bombarded with hi what are you looking for today,have you seen our new products for the season or do you want to try a sample of our new product then they spray it at you without your response . You just want to wander the around, see what is in the store and mind your own business. If you need assistance you will ask the employee. Gandhi once said, “customers are the purpose of your work, not the interruption”. This quote can apply to many people that work in stores or any other business dealing with Customers. If you're looking for something and you can't find it you ask an employee where it is and a common but in polite response is “Sorry but that item not in My section” or “Sorry I’m busy at the moment you to ask another another sales associate
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I like jeans from different stores so when I go shopping I have to have a list in my phone of all my sizes at each store so that when I'm at the store I don't have to try on all the different sizes to find out which one I am at that store.To make my all of ours lives a lot easier if all the stores had the same
5 – High Apologize, put the customer at ease, tell him you are here to help him and ask him to explain his concern to find a possible solution.
One has to work hard to consider their values in particular issues and how strongly they feel. This is the choice many people make when they invest in mutual funds, and have no idea where their mutual funds are invested. Many vocal opponents to shopping at Wal-Mart might discover they hold investments in the Wal-Mart. There are 1050 mutual funds that are invested in Wal-Mart, some of the largest mutual funds in the world. There are many people who have no idea where their investments lie. If you want to be true to your value against shopping at Wal-Mart, you need to be careful to remove yourself from investments that support Wal-Mart. You have to review your investments and find out where your money is invested.
Wal-Mart represents the sickness of capitalism at its almost fully evolved state. As Jim Hightower said, "Why single out Wal-Mart? Because it's a hog. Despite the homespun image it cultivates in its ads, it operates with an arrogance and avarice that would make Enron blush and John D. Rockefeller envious. It's the world's biggest retail corporation and America's largest private employer; Sam Robson Walton, a member of the ruling family, is one of the richest people on earth. Wal-Mart and the Waltons got to the top the old-fashioned way: by roughing people up. Their low, low prices are the product of two ruthless commandments: Extract the last penny possible from human toil and squeeze the last dime from its thousands of suppliers, who are left with no profit margin unless they adopt the Wal-Mart model of using nonunion labor and shipping production to low-wage hellholes abroad." (The Nation, March 4th 2002 www.thenation.com/doc.mhtml?i=20020304&s=hightower).
Jeffrey Seglin, a business ethics columnist for the New York Times, participated in an event sponsored by Markkula Center for Applied Ethics. He described two Wal-Marts one as evil and one as good. The evil company is very, very big and does everything to grow bigger. They use illegal immigrants to mop floors and are accused of locking employees inside overnight. They practice gender discrimination, pay low wages and deteriorate suppliers and competition. The bad one "is the enemy of all that’s good and right in our nation" (Seglin, 2004).
The Wal-Mart Corporation is a multi-billion dollar low-cost retail organization, consisting of 6400 stores and 1.8 million sales associates worldwide. Wal-Mart’s influence on the retail world and the enormity of their corporate size is unparalleled. Wal-Mart can easily report sales of $312.4 billion dollars per fiscal quarter and net profits of $3.8 billion dollars. Wal-Mart promises her customers "Always low prices. Always!" and upholds this motto by providing low prices to her customers and high return on investment to her stockholders. One way that Wal-Mart has managed to maintain a competitive edge over other low cost retail giants and provide low prices is by cutting wages and by not offering too many company benefits to their employees. Full-time employee working at Wal-Mart only make $8 an hour, while only 45% of the workers can afford to be covered by health insurance. Wal-Mart also increase part time employees from 20 percent to 40 percent so that they do not have to cover all of their employees for health insurance . Although Wal-Mart may not provide excellent benefits to her employees, it successfully performs as a legitimate business operating in a capitalistic society. Wal-Mart upholds the primary fiduciary duty to satisfy her stockholder and follows free the market libertarianism model, which states that a business should not interfering with the free market. In a free market Wal-Mart has a direct responsibility to her primary stockholders rather than the employees of a company.
The purpose of chapter two and Walmart’s social media policy states about a persons ethical and logical issues that are all around you in your work life that is related to technical communication which can relate to our professions we chose.
Once the first shopper sets foot into the store, the place becomes a mess. Not thinking of the hard effort put into cleaning the night before to get every shirt folded and every other item back on the shelf neatly, the customer, as if they are a little kid touches every single thing. Shirts are tossed into one big pile on each table, and everything seems to be found on the floor once again. Also in the fitting rooms, shoppers try on every item they know they aren’t going to fit into, and don’t bother to put anything back where they found it. When the workers start to pick up the mess and hang what was left behind, for some odd reason there are always at least 5shirts without any hangers.
First, when shopping, a big factor that will impact a customer 's experience is the customer service. Whether it’s from a simple “hello”, or an employee going out
Walmart a name known globally they are a true empire. They are known as one of the largest company in the world. Sam Walton founded Walmart opening the first store in 1952 and Arkansas since then in has grown. According to Snyder Walmart is located in over 27 counties they have over a 11,000 stores and over two million employees. Walmart stands by the mission statement “We save people money so they can live better.” Walmart is known for is super low prices, and they compete with anyone who tries to enter their market. Walmart has a very formal and bureaucratic structure. There is a very clear hierarchy and commands come from the top and flows to the bottom. Although Walmart is so successful they have received lots of backlash due to some
The goal for my ethnographic study is subjected to the study of the people of Wal-Mart. Wal-Mart is a place that varies from city to city, but still attracts many of the same people. Everyone knows the weird people that wear ridiculous things to do their normal routine of shopping. That is why I have chosen to do my mini ethnography one day while shopping as an insider at the local Wal-Mart in Auburn, Alabama. Wal-Mart is a large center for shopping that attracts many different types of people, while creating an environment within itself.
In recent news, a Utah court is pondering if the right to self defense superceeds a Walmart “de-escalation” policy, which led to the firing of six Walmart employees. (Kieler, 2014) The former Walmart employees’ behaviors appear to be within human nature to protect oneself and the organization. Why would Walmart view the former employees’ behaviors as damaging to the corporation? What are the impacts of the firings on Walmart’s remaining workforce? How do Walmart’s actions influence employer and employee relationships? The aforementioned questions come to mind when contemplating if Walmart made the right decision(s) following their employees’ actions. Although Walmart views their former employees’ actions as black or white, others within
There are many reasons for choosing to go into a store to purchase items needed. For instance, having someone assist you in finding what you need, or just answer questions about the product. It is also a way to get off the couch, away from the television, or off the computer. Another feature is you can see and examine what you are going to purchase. This helps in the decision making for most people. You know the minute the salesperson rings you up, the product is yours to take home and use right aw...
The corporate social responsibility is a commitment by a business to contribute to economic development while improving the quality of life for employees and their families’ as-well as contributing to the society. Walmart is a well-known company that offers customers the items they want and need at a low cost, with nearly 4,000 stores in the United States. According to the Fortune 500, Walmart was ranked number 1 in 2015. Just like any other superstore Walmart needs to continue the use of social responsibility by recreating a relationship between business and the community especially if they want to dominate the competition in 2016. The use of sustainability, strategic philanthropy, causing market, shared values, stakeholders and global perspective will help readers understand the purpose of social responsibilities in the corporate world.
The saying, “the customer is always right” isn’t always necessarily true. Most of the time, the sales associated is correct. However, it is still important to treat costumers with respect, even when they are wrong. Another important skill to have in order to survive retail is to remain patient with costumers. It can be frustrating when a customer messes up a display or leaves clothes on the dressing room floor. Dealing with grumpy customers can also be challenging. Nonetheless, a worker must remain calm and accept that the job entails sometimes dealing with difficult situations and
There are many reasons for choosing to go into a store to purchase items needed. For instance, having some assist you in finding what you need, or just answer questions about the product. It is also a way to get out of the couch, away from the television, or off the computer. Another feature is you can see and examine what you are going to purchase, helps in the decision making for most people. You know the minute the salesperson ring you up the product are yours to take home and use right away. It also makes return on items simple, take it back to where you bought and get an exchange or a refund if needed. For the draw backing for in store shopping is you do spending hours looking for the right product or in the lines trying to just purchase it. Or listening to all the people around you and all the additional noises you hear in stores. Not to mention store have set hours on when you can shop and when you can not, this is something which can change with assign on the door.