Introduction: I am covering the nuances of resort fees, bags fees and the overall measure of customer satisfaction through websites like Trip Advisor, Yelp and such in this essay. In today’s hyper competitive hospitality market where there is little to no difference in overall services offered, small charges like resort fees and baggage fees make a big impact in customer satisfaction. It can mean the difference between excellent reviews and negative reviews on websites like Trip Advisor and Yelp. 1. Many lodging facilities, particularly full service hotels & resorts, are now charging what is referred to as a “resort fee”, which is an add on (usually in the range of $10-$20 per night) that covers such things as internet, local phone calls, parking, and use of the spa and exercise. Hotels that charge this mandatory fee (whether you use these things or not) argue that most people don’t want to have to pay separately for these things and that guests appreciate the convenience of the resort fee. How do you feel about it? Mandatory resort fees of $10-$20 in the lodging facilities have become a huge inconvenience for the customers today. Hotels charges these fees to cover everything from parking, phone calls, use of pool and spa, internet and gymnasiums. Their argument is that it covers the use of all the facilities provided that need constant maintenance by the hotel staff. They believe that the customers don’t want to pay for each service they use separately as it adds to the inconvenience. Also, they can subsidize the cost of all of these services if they charge a resort fee per night for every customer. These resort fees are not mentioned on any of the travel websites like Hotwire.com and Priceline.com. These websites a... ... middle of paper ... ...lihood. [4]. I never book a hotel room without reading reviews about the hotel and the rooms on TripAdvisor.com. Even though you book a room at a national chain of hotels, each hotel is a franchise and individually owned. Therefore, a Holiday Inn in Minneapolis will be completely different from a Holiday Inn in St. Paul even though the cities are next to each other. The best option to get a feel for these hotels is to read their reviews. As with Yelp, any negative reviews on TripAdvisor.com definitely impacts the bottom line of these hotel owners. It would definitely be worst if these websites do not exist. They have done an excellent job of making sure that the owners are on top of their customer service and taking care of their customers at all costs. I am more inclined to review the service if it was bad than good which I expect to be normal. Thank you
My group previously visited the Sheraton Hotel for our first interview with the front desk manager and it went very well. We decided to keep with the same hotel for our next interview, but due to a last-minute cancellation from the housekeeping manager we were not able to complete the interview. Due to this situation, I will be talking about a whole different hotel - G6 Hospitality. The name G6 Hospitality refers to the hotel brands – Motel 6 and Studio 6. I chose to G6 Hospitality because it is a well-known company that I wanted to know about more in-depth. From all my research, I have gained a lot of insight on what G6 Hospitality is all about.
Pattullo, Polly, Last Resorts: “The Cost of Tourism in the Caribbean”. Kiniry and Rose 590-598. Print.
Horner, S., & Swarbrooke, J. (2004). International cases in tourism management. (1 ed.). London, England: Elsevier Butterworth-Heinemann.
47% of Marriott’s rooms are in North American Limited Service, 30% are classified as North American Full Service, and the remaining 23% of its rooms are in the international segment (Marriott, 2015). Recognizing that travelers have a range of budgetary and amenities needs, Marriott operates its properties under a variety of different brand names, 19 in total, each of which has its own “price and service points” (Marriott, 2015). Most of Marriott’s brands are at the high end of the market, which includes such widely recognized luxury brands as the Ritz-Carlton, JW Marriott, Renaissance Hotels, Bulgari Hotels, Marriott Executive Apartments, Marriott Vacation Club, Edition Hotels, Autograph Collection Hotels, Gaylord Hotels, and Marriott Hotels (Marriott, 2015). These properties often command nightly rental rates that can run several hundred dollars a night and offer a wide range of amenities well suited for both business and pleasure travelers. These properties are classified as “Full-Service.” Marriott also offers a range of “Limited-Service” brands that do not contain as many amenities and tend to be much cheaper than the Full-Service line. Examples of these properties include Courtyard, Residence Inn, SpringHill Suites, and Fairfield Inn & Suites (Marriott, 2015). Even though these properties are considered Limited-Service, they do offer considerably nicer accommodations and more amenities than other types of budget motels and hotels. In contrast to many of the other hotel brands, Marriott International does not operate any midscale, economy, or budget
Internet Marketing News and Know-How. Hotel Marketing. 18 Feb. 2011. Web. 19 Apr. 2011. .
The hotel industry performs within a saturated market, driven by customer loyalty and competitive pricing to stand-out. This competitive nature makes it extremely important to capitalise on strengths while improving on
For the introduction, brief information regarding my purchase and the travel and tourism industry is presented. It was then followed by the explanation of the 2 chosen theories from two different chapters.
...hey have to step up their game where service is concerned to keep their guest happy but they also have to ensure that what they are offering is better than their competitors.
Thanks to these factors, pricing becomes one of the primary uses with which hotels attract customers. However, due to customers’ independent nature, there influence over industry players is limited. In the high-end segment of hotels, price influence becomes even less as hotels find it easier to differentiate themselves from the competition and customers become less price sensitive coming to expect higher prices as a symbolism of superior quality and services. Lastly, corporate business and tour operators can exert more influence due to their large purchases but this affect is of a limited nature and does not extend across the whole
Stabler, M.J. Papatheodorou, A. Sinclair, M.T. (2010). The economics of tourism 2nd edition. New York: Routledge.
Rising number of complaints: overbooking the resort due to the communication problem between head office and the resort, and as a result the resort is understaffed and offering a low quality of service to the customer.
c) Owners of the Hotel Buildings – that they need to keep their facilities in tip top condition or else customers will be dissatisfied with their experience and demand their money back.
Nowadays in the rea of globalization, according to the World Tourism Organization, “seven hundred million people travelled abroad in 2003”, and the number is estimated to increase to 1.6 billion by 2020. (International Labour Organization, 2005). Tourism is spreading in unusual places. A lot of people want to be in the midst of adventure. It is a vital source of revenues for the GDP of many countries. I partially agree that tourism hugely benefits the local community. This essay will discuss some of the economic, social and environment effect of tourism on the host community.
1.2 Problem Formulation In the problem formulation part of my report I would describe the overall situation of the U.K Tourism industry. The service concept of “Simply Travel” will give us information about the services provided by the company. I will find out about the customers, competitors of the company. I will find out what political, economical, social and technological factors affecting the company and its demand situation.
Tourism is affected by the stakeholders with whom the destinations are established or the areas that are attempting to attract tourists. The customer stakeholder needs to seek out destinations and packages that appeal to their desires than accepting predetermined vacation packages. The stakeholder’s in the tourism industry need to work together to avoid miscommunication and enhance packages that appeal to clients requests. All the