Total Quality Management Case Study

Implementing a Total Quality Management concept in an organization requires commitment from the top, a high level steering committee, plans for the early phase of implementation and a means of providing the necessary training (Goetsch & Davis, 2014). Planning and organizing means little if the infrastructure to support deployment and continual improvement does not exist. Infrastructure that supports deployment of a Total Quality organization include procedures, organization and union considerations.

All organization have procedures for how they want things done (Goetsch & Davis, 2014). Overcoming the “we’ve always done it that way” mentality is difficult.. In order for a total quality program to work, the organization must replace procedures that are

Traditional top down management is a barrier to open communication and total quality. Organizations that want to be successful in creating a total quality organization may need to restructure their organizational structures. In healthcare an obvious, yet hard fought solution, would be cross training of clinicians. As a licensed paramedic and respiratory therapist I am trained and experienced in more area than a registered nurse. Cross training would improve patient care and move hospitals to a total quality organization by reducing wait times. Nurses that are trained to assess respiratory issues, give breathing treatments setup and adjust pressure support devices and ventilators will reduce wait time for the therapist to get there. It will also improve patient care and overall satisfaction. Cross training respiratory therapist will provide the same solution. Respiratory therapist are already allowed to draw blood from arteries, allow them to stick veins will increase the number of clinicians that are able to start I.V.’s draw labs and so on. Cross training will tear down organizational barriers that affect total