Results
This section will cover the reactions from the employees when the customer referred to himself in the third person. While the conversations were not recorded to give an exact transcript of what was said, the main part of the conversations will be narrated.
At Chipotle, a Mexican fast food restaurant, the customer approached the first station where he ordered a burrito. The first employee asked “What can I get started for you?” The customer then replied with “Andrew will get a chicken burrito.” The employee proceeded then to warm a tortilla and ask the customer what kind of rice and beans he would like. The customer responded in similar fashion, saying, “Andrew will take some brown rice and no beans.” It was then that the customer began to look at the customer with a confused look. She did not say anything, and she continued to keep creating the burrito. When the customer went to the next part of the burrito-creating process (with a new employee), he did not begin his responses with “Andrew will have” but rather stating what he wanted on the burrito (e.g. “pico, sour cream and cheese, please.”). The next employee was the cashier, responsible for ringing up the customer for his food. The cashier asked the customer if the burrito was going to be it for him. The customer responded with “That’s going to be it for Andrew today.” The cashier then acknowledged the customer and then proceeded to check the customer out. Once the checkout was completed, the customer said “Thank you,” and left the restaurant.
The next restaurant the customer went to was Steak & Shake, a burger restaurant. Here there was only one employee for the customer to talk to: the cashier. The cashier greeted the customer with “How are you doing?” the custome...
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...owards the self-reference in the third person, more research and experimentation should be done in order to create and defend a stronger argument that can build on this study. There are many other factors that this study could not expand on due to the set-up of the experiment. It is therefore, the next step to discover more about this deviant act through different factors, settings, theories etc. Talking in third person can be peculiar act of deviance as it is one that is not detrimental to society yet it is not considered a social norm; much more can be discovered about it.
Works Cited
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Conversation Analysis (CA) is the study of talk-within-interaction that attempts to describe the orderliness, structure and sequential patterns of interaction in conversation. It is a method of qualitative analysis developed by Harvey Sacks with the aid of Emmanuel Schegloff and Gail Jefferson in the late 1960s to early 1970s. Using the CA frame of mind to view stories shows us that what we may think to be simplistic relaying of information or entertaining our friends is in fact a highly organised social phenomena that is finely tuned in a way that expresses the teller’s motivation behind the talk. (Hutchby & Wooffitt, 2011). It is suggested that CA relies on three main assumptions; talk is a form of social action, action is structurally organised, talk creates and maintains inter-subjectivity (Atkinson & Heritage, 1984).
"Daniel Orozco-Department of English-University of Idaho." Daniel Orozco-Department of English-University of Idaho. N.p., n.d. Web. . .
Panera Bread’s atmosphere is enjoyable. The employees and the managers keep the restaurant clean at all times. When I walked into the restaurant for the first time there were visible employees wiping off the table and sweeping. Panera Bread has almost no trash visible around the entire restaurant. Looking around, there were no trash cans in sight; they were hidden by doors and cabinets. Panera Bread receives ample amount of customers a day keeping the restaurant clean is important, but the workers keep everything running smoothly as well. While waiting in a moderately long line, the employees immediately noticed the incoming rush and started working as a team to get the customers and myself in and out. Along with the workers helping to make the line move faster, the customers in line around me are keeping conversation. We are entertaining each other making the wait time appear shorter. With the great customers and keeping the restaurant clean, Panera Bread workers and managers keep the restaurant well managed. The noise level is separated by the location of dining. In front of me a group a friends decided to have lunch at a table laughing and enjoying themselves and a woman behind me chose to eat alone while reading a book, sitting in a quiet corner. More importantly the manager was always walking around making sure tables were clean, and trash was not i...
Sacks, H. (1992) Lectures on Conversation, edited by G. Jefferson, Oxford and Cambridge, Mass.: Basil Blackwell.
5. Speaker: Bill Bryson is the narrator, and he writes in first person. This demonstrated when he give examples from his life and using sentence referring to himself. For example, “I am delighted that you could make it” (1).
The variation of the writers’ use of quotation marks provides insight to the degree of formality that Wright and Douglass express. Wright uses quotations frequently and exclusively in dialogue. Included within the quotes are the unjust requests, unfair news, and degrading remarks that infuriated him.
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In his papers, books and conferences, Maturana frequently begins proposing that: Everything is said by an observer to another observer that could be him or herself.
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Distinctive voices of individuals is far much greater than just one’s spoken words; Isn’t it? Voices hold so much more meaning! It can be said to be one’s expression of their attitudes or perspective through body language or a series of actions. We can see that one’s unique opinion towards a subject is inevitably articulated through their unique expression which draws others into viewing the expressed perspective.
...g “you” like second person. That leaves third person. I know it’s not third person omniscient, because the narrator doesn’t know, or can’t reveal the thoughts of more than one character.
Wright, Katy M. “The Role of Dialect Representation in Speaking from the Margins: “The Lesson” of Toni Cade Bambara.” Style. 42.1 (2008): 73-87. Proquest. SEMO Kent Lib., Cape Girardeau, MO. 12 April 2009. .
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However, not only the high quality standards of food affects the business, the staff who are presently providing the service are entitled to establishes him or her self with their tone (the sound of the voice), manner (the level of maturity), language and body language well enough to satisfy the customer and to make them appreciated of feeling more welcomed and values them as a proper customer. E.g. if a customer was about to speak the staff operating the till would say hello, may I take your order please,' and when their products are given Thank you and please come again.'