The Roles of Emotion and Mood in an Organization

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Introduction
Organization is a structured social system consisting of groups and individuals working together to meet some agreed-upon objectives (Greenberg & Baron, 2011). Coping is defined as dealing effectively with something difficult (Cope, n.d).
Stress is a state of mental or emotional strain or tension resulting from adverse or demanding circumstances. In organizations, stress is an extended phenomenon and is considered to be the result of factors such as leadership style and quality, balancing efficiency of services with high quality standards, the increasing “24/7” mentality, structural changes and changes in business processes, and the quality of communication throughout the organization which has an extensive practical and economic consequences (Manning & Preston, 2003).
Emotions are affective, short-lived, relatively intense, and they typically interrupt thought processes (as cited in Grandey, Tam & Brauburger, 2002). According to Ashkanasy (2003), emotions in organization can be traced from multiple levels which are emotions within a person, between persons, in interpersonal interactions, groups and teams, and organization culture and climate. However, the first three levels are normally more concerned and discussed because emotions is an extremely personal subject (Ashkanasy, 2003).
Coping with organizational life is a greatly concerned phenomenon in the modern era especially when organizations are constantly changing due to new trends and needs, in order to maintain their competitiveness. Such changes in the organization’s climate may trigger a stressful environment among the employee and also a disruption on their emotions. As a psychologist, we are eager to find out about the causes of people’s emotional reactio...

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