Exploring the Impact of Non-Verbal Communication

NON-VERBAL

Non-verbal communication is an essential form of expression; it can support a verbal context or merely be the only method of relying on an idea or thought. Interpersonal and Group Dynamic textbook states “non-verbal communication is the primary way we communicate feelings, attitudes and emotions” (p.159). This manifestation transmits through body language, facial expression to murmuring, thus understanding this form of communication is crucial since it can open or close a dialogue. My attitude in developing a better understanding of non-verbal communication is comprehending that there are many interpretations of how others communicate in this manner, as non-verbal communication varies in each culture and personal experience. During this section of the program, I began to pay attention to how others communicated non-verbally. In being mindful of such actions, I started to puzzle in gaps, and it made the whole conversation more complete. One significant aspect

In handling conflict, it can clarify issues with the expectations that both parties can resolve and move on, or cause a heated uproar when there is no middle ground, leaving both sides in futile positions, resentment and perhaps even feel more anger. The course text highlights various conflict styles, each with their challenges to resolve. So how does one manage conflict with their clients? In reflecting on my conflict management skill, I concluded that in dealing with each client; one needs to remove themselves from any personal connection, detach from any biases one may have, and pay attention to their situation. If one finds themselves in conflict, there needs to be honesty and admittance to the issue; however, there other forms to navigate disputes such as avoidance, accommodation, competition, compromise and