The Importance Of The Apple Store

1202 Words3 Pages

I’ve been to the apple store before. However, like most of their customers, I’ve came in with an agenda already in mind. I assumed that the Apple store wasn’t where most people would come to kill time or observe- instead repair a phone, or even make a long awaited purchase- however that’s exactly what I was doing. I thought it would be best to go earlier on a sunday morning, hoping there would be less people and distractions. The weather was typical for a sunday- freezing, light blue skies without a sun in sight. Prior to arriving, I decided that I was going to divide my time in half. Half of my time would be spent observing from the outside looking in, while the other half I would place myself directly inside the mayhem. I wanted to get the …show more content…

The first thing I took note of was how busy it actually was. As I was watching customers scramble around, it only provided by further statement, that people came with an agenda in mind- they know what they want, how they want it, and when they want it- and if there’s any uncertainty, the employees will certainly know for them. Over the years, apple has become famous for their product educated and retail extrradred employees. The employees know what they're selling and most importantly, how to sell them to you. I began to wonder if throughout Apples retail entirely, if they’ve always been this about theirs employees. (After the observation, I did some follow up background research on Apple stores and the history with their employees. Before apple store were created, Apple sold their products in larger retail stores. However, with Apple being the new and upcoming brand, the retail employees were unskilled with apple and allegedly overall pushed PCs onto customers, as they were more familiar with the brand(s). In 2001, Apple opened the first two apple stores, located in Fairfox, Virgina and Glendale, Calforina. Thes

Open Document