The design and development of new products involves transforming a potentially-viable market opportunity into a tangible product distributed for the pursuit of selling to consumers (Krishnan and Ulrich 2001). In order to design a product that will be considered valuable and of benefit to consumers, it is necessary for the designer to understand what drives consumer needs and expectations and what will influence consumption behaviours. Because new products are critical for many businesses to achieve financial growth and build competitive advantage (Pitta and Pitta 2012), design of a product requires much more emphasis and consideration placed on consumer behavioural aspects, such as emotional responses and perception, to give consumers a sense …show more content…
This is why designers, theoretically, must be more considerate of the five senses when designing a new product. Research indicates that consumers maintain emotional and irrational responses which influence the purchasing process, thus making experience a fundamental aspect of product design and development (Schmitt 1999). Emotional connections to a product can be constructed through the direct effort to appeal to the senses (Hulten 2011). Research further indicates that consumer behaviour is directly affected by designers capable of influencing consumer emotions and memories (Krishna …show more content…
Visually, consumers exploit dynamics of volume, composition and proportion. From a tactile perspective, evaluations are made related to density, temperature and general product texture. From an emotional view, consumers build narratives and personal experiences as intangible objects. There narratives and experiences are theoretically linked with one’s sensory experiences, however the level to which the five senses influence perceptions of product and consumption behaviours is not fully understood in the literature. Hence, this study maintains the capability to potentially produce new knowledge in how incorporating elements related to the five senses can assist product designers in achieving market
People come across hundreds of advertisements daily without giving it a second thought. Advertisements are presented to people by TV commercials, magazine ads, billboards, radio commercials etc. They surround people in almost every aspect of life. These companies use consumer psychology to invoke emotions or feelings in the consumers to make them want the product being advertised. An extremely effective way to appeal to consumers emotions is the advertisement tool of short commercials. The company Johnson’s appeals to customers very well in their advertisements. They use the Nurture appeal to attract mothers/care takers to take an interest in their products.
The Target Corporation prides itself on their department store roots with a constant obligation to great prices and stylish originality. The main focus of every Target store is the customer, whom the corporation refers to as a "guest", making them feel more personal. Each guest can expect to walk into a clean, organized, and easy to navigate store with "high quality, stylishly designed items plus all the essentials for his or her life".1 The company also has a significant focus on design. The company employs a "design for all" strategy that says great design is for everyone to enjoy, everyday. The product designers know how to create products you will "love to live with and low prices you can't live without".1 The commitment to design has become a key technique of attracting and keeping their shoppers coming back.
Companies consistently stress the significance of customer satisfaction, but oftentimes, the emotional appeal of a product to the consumer is overlooked. However, the article “An Emotional Connection Matters More then Customer Satisfaction” focuses on how a consumer’s appeal to a particular product is an interactive experience, involving how the customer responds to the brand, merchandise, and promotion of a company, and how this can beneficially impact a company (Leemon, Zorfas, 2016). This implies that the consumer appeal to a product is more so a personal, emotional experience than a simple goal of customer satisfaction that can be accomplished by strategy. It is inevitable that providing
Have you ever thought how much research and effort a company has done to make their product appeal to you? A company will conduct surveys, record human responses to specific images, and adhere to government regulations not to mention all the different designs produced, just so that you will want to buy their product over their competitors. In Thomas Hine’s essay, What’s in a Package, Hine discusses the great length the response that a consumer should have when looking at a product’s packaging, the importance of manufactures’ marketing campaign, the importance of packages depending on the culture, then finally to why designs will change over time.
Moving up the pyramid, the next level includes brand meaning – what are you? This incorporates performance and imagery. The product itself is at the heart of brand equity, and designing and delivering a product that satisfies the consumers’ needs and wants is crucial for successful marketing. In order to reach resonance at the top of the pyramid, the product must (at least) meet, if not surpass, customer expectations and functional needs. The goal here is to identify and communicate brand meaning. Performance dimensions consists of five categories: primary characteristics and supplementary features; product reliability, durability and serviceability; service effectiveness, efficiency and empathy; style and design; and
One of the key elements of marketing is the ability to predict consumer behavior. Marketers understand that consumers behave in predictable ways. In this regard, many businesses use physical design to influence the behavior of their potential consumers. It is important to note that this approach is not limited to physical stores. Online marketers also use the same principles in web design to influence the behavior of consumers. This paper explores how Sport Chek uses the physical design of its premises to influence the behavior of its customers. The goal of the paper is to identify how Sport Chek uses its internal and externa...
Due to the ever-increasing number of brands, and the way people associate products with their lives, several authors have discussed the controversy of manipulation of advertisements, the way Daniel Harris always thought that consumers are irrational, manufacturers are controlling them in his book “Cute, Quaint, Hungry and Romantic”
We are all consumers, and we buy diverse products every day. But, do you know what the main factor is that influences us to choose a product? If someone selects a cloth, maybe he pays attention to its quality! Customers’ decisions can be changed depending on what the main factors they are looking at. Various influences can cause consumers to select different products.
Heath (2011) believes that “… it is emotional advertising that is most effective at building strong brands” (Heath, 2011, p. 120). Using relevant research and current examples of advertisements over the last few years, this essay will aim critically assess and investigate in to what the most effective method should be used in order to build a strong brand. Firstly, it is important to discover what the consumer behaviours are in relation advertisements, what factors are included in building a strong brand and why it is important to establish this in order to communicate effectively with the brands target market. There are many debates about what is the most effective strategy used in advertisements whether it would be emotional or rational ideas.
In conclusion, our sensory perception is our only input to external worlds which we must attempt to thrive in successfully. Understanding that our five senses are critical to this, we must acknowledge misconceptions and untruths are frequently made. In a world of Photoshop and Reality TV which in essence is not real, it is our duty to ourselves to seek out the “truth” as best we can.
One of the differentiation strategies used by BMW is the creation of auto products that consumers can emotionally relate to. In building the BMW brand, the company has succeeded in positioning its products as prestigious or luxurious. Therefore, most consumers want to own a BMW car solely for the prestige it gives them. BMW products are not only purchased due to their usability or functionality but for the status they give the owner. Subsequently, when a person buys a BMW product, they are emotionally attached not just to the car but to the brand as a whole. This has created increased brand loyalty in BMW growing its customer base as more people search for the status associated with the company’s products.
Every company wants to understand why people decide to buy its products or others. Firstly, we have to understand why people buy certain kind of product. People buy products because they need them. A need is activated and felt when there is a sufficient discrepancy between a desired or preferred state of being and the actual state. (Engle£¬Blackwell and Miniard. 1995. p407 ) For example, when you feel hungry, what you needs is some food. It is very important for marketer to understand the needs of consumers. All the consumers may have the same needs, but the ways which they satisfy what they need are different. Here is a example, Chinese people would choose rice when they feel hungry, whilst British people may choose bread to satisfy their needs.
Brynie, F. (2009). The science of the senses and how we process the world around us. New York: American Management Association.
Marketing professionals create, manage and/or enhance brands in order to create or bolster demand for the product. A successful marketing plan will help assure that consumers look beyond just the price or function of a product when making a purchasing decision, in part, a well planned marketing effort will create a “feel good” association about the product the consumer is about to purchase (Petty) A key part of a career in marketing is to understand the needs, preferences, and constraints that define the target group of consumers or the market niche corresponding to the brand. This is done by market research. This is accomplished through market research, essentially using survey techniques, statistics, psychology and social understanding to help gather information on what consumers want and/or need, and then designing products, or services, to hopefully meet ...
Even with commodities, there are quite a few parameters which brands can use to position themselves to capture a place in the consumer’s memory and consequently in their shopping basket. A few of the more widely accepted of them are: Consistency of Product Quality, Customization of the product to the extent possible, Providing a wider range of products, Identifying the most profit generating segments of the market and modifying or adding an offering to cater to their specific needs, Unique packaging, Emotional Branding and even basing branding on building a unique image to the extent of professing to have a brand personality. In fact focusing on getting consumers to build an emotional identification with the brand and its personality has a far longer lasting effect and builds far greater loyalty than focusing on just functional and utility attributes which a competitor would also able to easily match if not surpass.