The Importance Of Ground Handling

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The airport ramp is the crucible of airport operations. It is the convergence of numerous activities, people and equipment all contributing their jigsaw piece, within a complex, parallel (see Appendix A) and busy environment (see Appendices B and C), to create an aviation product. Because of this level of coordinated activity, the task/ time pressures and the ‘heavy metal’ that ground handling requires it is not unsurprising that ground handlers face a variety of hazards.

In addition to the inherent complexity of this co-ordinated effort there may be other ‘actors’ in and around the ramp area during the Ground Handling (GH) process further complicating a busy environment; these include security staff, cargo specialists (e.g. Dangerous Goods), wing walkers, Police, Ambulance, Rescue and Fire Fighting (RFF), and other aviation authorities (airport management, national aviation authority staff).

The definition of ground handling according to the International Air Transport Association (IATA) is that ‘Ground Handling covers the complex series of processes required to separate an aircraft from its load (passengers, baggage, cargo and mail) on arrival and combine it with its load prior to departure’, (IATA, 2013).

The rate of reported incidents, in the ground handling environment, was detailed in the 2006-7 Airports Council International (ACI) Apron Safety Survey as approximately one incident per 4000 movements. This rate is in the same area as the National Aerospace Laboratory (NLP) survey of 2008 which indicated a rate of one incident in 5000 movements, (Balk, 2008). The Flight Safety Foundation (FSF) estimates that ground incidents cost as much as $10 Billion annually when both direct and indirect costs are considered; e.g. reput...

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...ery model is predicated on a GHO ramp supervisor managing the whole turn-round process. The desirable qualities and questions asked during the GHO selection phase came from the FSF GAP Program, Ramp Safety Leadership (FSF, 2007) and the CAA Significant Seven Question Bank, (CAA, 2012). The chosen GHO to replace ‘Belgique Port’ is ‘Autograph’. While they are slightly more expensive than the previous GHO the anticipated reduction in GSE damage, based on their past track record, will more than negate the slight price premium.

The Management of Change Process
Only a limited percentage (typically 30-50%) of major change initiatives has a positive outcome (Dent and Powley, 2001, Kotter, 1995). However, this success rate can be greatly increased if “management has a clear strategy and a way to communicate and pursue this strategy with all the employees”, (Kotter 1996).

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