The Importance Of Employee Satisfaction In The Hotel Industry

As the hotel is the place where the tourist stops being the traveler and becomes a guest paying for the service it is very important to make a good impression on him to ensure repeated visit. Hotel usually offer a full range of accommodations and services, which may includes suites, public dinning, banquet facilities, lounges and entertainment facilities. It is considered as an industry whose main aim is also to make profits for the hoteliers, though this may change at times. Therefore, a hotel should provide food, beverage and lodging to travelers on payment and has in turn the right to refuse if the traveler is drunk, not follow the rule of hotels or not pay the service fee. Traditional hotels provide rooms, banquets and restaurants. Additional

Employee satisfaction is known as basis in the hospitality sector because it will assist to gain it as it assures that employees will treat their visitors with the highest respect. Basically, satisfaction of employees by their work can cause staff performing better which is in case of hotel industry can be visible very fast. That is why employee satisfaction is the most important factor in achieving the perfect service. Moreover, satisfaction of guests is a vital factor to gain success in hospitality industry. Customer satisfaction is particularly very important as it assures long term live of the organization as it leads to word of mouth advertising as well as customer loyalty. important because it encourages repeat businesses and fosters word-of-mouth advertising (Spinelli and Canvas, 2000:33). The workers that feel that their impact to the business is vital to success of the hotel try to perform their best. This in tern, can be referred to the marketing strategy which is called internal marketing which becomes as important as external marketing strategies. If implemented in the right way successful internal-marketing strategies can influence positively employee satisfaction with their jobs as well as be the competitive advantage of the enterprise, which can bring a positive atmosphere among staff, a dedication and loyalty to serving

Spector (1997:56) states that there are 3 vital factors that present job satisfaction. First of all, companies have to consider on the first place humanity and its values. These kinds of companies take into consideration worker’s problems, needs as well as treating them with respect. In such situations the evaluation of job fulfillment could hand round as a good quality sign of worker efficiency. Soaring steps of employee fulfillment could be indication of a fine expressive and rational condition of staff. Secondly, staff behavior relates to the point of their job on their level of job pleasure that will influence in turn the functioning and performing of the company’s operations. From the statements above it can be concluded that employee satisfaction will bring positive behaviour and vice versa, dissatisfaction from the work will result in negative behaviour of workers. The last factor stated by the author says that employee satisfaction could be as functional point of organizational operations. Through job satisfaction assessment different stages of job fulfillment in various enterprise’s points may be explored, but in turn can serve as a good factors referring in which organizational unit changes that would improve performance should be