The Definition Of Listening Skills In Business

INTERPERSONAL SKILLS

LISTENING

Definition - Listening is the ability to accurately receive and interpret messages in the communication process Being able to listen and absorb information. Listening is key to all effective communication, without the ability to listen effectively messages are easily misunderstood – communication breaks down and the sender of the message can easily become frustrated or irritated.

Example of how the skill could be useful in business

Listening is so important that many top employers provide listening skills training for their employees. This is not surprising when you consider that good listening skills can lead to: better customer satisfaction, greater productivity with fewer mistakes, increased sharing of information

Some people seem to be able to do it effortlessly, and almost without anyone noticing, whereas others fall back on the power of their position to enforce what they want.

Example of how the skill could be useful in business

Persuasive skills play a role in:

• Sales and Marketing: The most successful salespeople and marketing representatives are those who can persuade their customers to buy.

• Management: Managers and executives must persuade employees to trust and respect them. They must also often use persuasive skills in board meetings, meetings with clients, and meetings with partners as they advocate for their ideas for the company.

Website that offers instructions on how to develop this skill http://interpersonalskillsonline.com/persuasive-skills INTERVIEWING-

Definition- A key skill for interviewers is to be able to build rapport swiftly and help candidates feel relaxed.

When you meet the candidates make eye contact, offer a handshake and smile at them. Understand that they are probably feeling quite