Telecommunication Officer In Criminal Justice Essay

The idea of needing a 911 system started with President Johnson’s 1967 Commission on Law Enforcement and Administration of Justice, which issued a report recommending that police departments have a single number to call, and that ultimately that single number would come to be used nationwide. (Lorello, 2006. pp.76-81) It was decided that we would need personnel taking care of those emergency calls, and those people would come to be known later on as telecommunications officers/dispatchers/public safety operators. A telecommunications officer plays a vital role in the criminal justice field because they are usually the first responders regarding offenses, traffic accident occurrences, safety hazards, domestic violence calls, sometimes they provide first aid information for medical emergencies, and other requests for service. In other words, they are in charge of facilitating the appropriate emergency services to citizen callers as quickly as possible. Also in many homicide cases the 9-1-1 recordings have a crucial purpose to serve in courts as evidence which comes to great value to the prosecutor. In essence, a dispatcher not only assists the victim, and officer, but the prosecutor too. This research will discuss why telecommunications officers shouldn’t be considered second-class citizens or

p.1) Additionally, dispatchers often play an important role in ensuring the safety of others, not only callers but also officers on the street. As the 911 dispatcher is the first person to come in contact with the individual reporting the offense, it is beneficial for the dispatcher to go through a serious training and evaluation, so that they are better equipped, and know what to expect once they enter the