Case Study 5.2 Question One
Jim, the training specialist for a large pharmaceutical company is conducting a six-week managerial training session for middle level managers on effective listening and communication skills. Jim is using a supporting approach (S3) for his manager training sessions. The supporting approach in Situational Leadership (SL II) provides low direction and high supportive behaviors. Jim facilitated the training sessions with supportive behaviors such as frequent breaks where he participated and encouraged socialization. Jim did not have an attendance policy in place for the training sessions, and noted as the class progressed attendance suffered with tardiness and leaving early occurring frequently. The supportive
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It is important for Jim to obtain support from senior management for his training expectations to assure support of his training sessions.
Jim will need to clearly communicate expectations and goals for the training sessions to all participants. He may consider providing information in advance of the training session to attendees on the goals and expectations of the class. It would also be beneficial to be upfront with the group discussing past issues and current changes in the training sessions and expectations for training sessions in the future. Expectations need to include specifics on attendance required to complete the course. A sign in procedure for each session could be utilized to validate attendance. Jim will want to provide attendees with support and encouragement in their progression through the goals of the course. This support would benefit from being provided early in the sessions and consistently throughout the training. Jim will benefit from continuing his highly supportive activities. Soliciting input and feedback from participants will assure their understanding of the subject. Feedback can be obtained in a variety of ways including verbal and written, and should be varied to meet all participants learning needs. Matching the development level specific to the situation of the employees with the appropriate leadership support will allow for the correct amounts of supportive and directive behaviors to optimize employee productivity. This is the key to Situational Leadership (SL
As a student, practice is crucial to learn group therapy techniques. In order to achieve these practices, I attended 2 support groups of the same topic. Observation and attendance constructs an idea of how group therapy works. Attending this group was important because of the profoundness of its meaning and experiences I have witnessed.
The goal in this case is to be a conscientious leader. An evaluation was done to determine the strengths and weaknesses of an individual regarding their ability to communicate in a leadership capacity. The areas reviewed were:
P3 – Describe the investigations that are carried out to enable the diagnosis of these physiological disorders
Within the care system there are two different routes in to care and these are voluntary care and compulsory care. Voluntary care is when the parent agrees for their child to be placed in to the care system and this care section is under section 76 of the social services and wellbeing act of 2014. Then there is compulsory care and this is when the imposition of a care order is put in place by the authorities. This is under section 31 of the social services and wellbeing act of 2014.
Case conceptualization and treatment planning is used by therapist to assist in determining a client’s diagnosis, goals, and treatment plan that is most effective in determining the issues surrounding the clients diagnosis. It is crucial that the client’s treatment plan is specific to the individual, is relational and appropriate to the needs of the client.
Case conceptualization explains the nature of a client’s problem and how they develop such problem ( Hersen, & Porzelius, p.3, 2002) In counseling, assessment is viewed as a systematic gathering of information to address a client’s presenting concerns effectively. The assessment practice provides diagnostic formulation and counseling plans, and aids to identify assets that could help the client cope better with concern that they are current. Assessment is present as a guide for treatment and support in the “evaluation process. Although many methods can be employed to promote a thorough assessment, no one method should be used by itself” (Erford, 2010, p.269-270). Eventually, it is the counselor's job to gain adequate information concerning the client and the client's presenting concerns to establish an effective treatment strategy. Using a combination of assessment techniques increases the likelihood of positive interventions and promotes successful treatment (Erford, 2010, p.271). A case conceptualization reflects how the professional counselor understands the nature of the presenting problems and includes a diagnostic formulation. Case conceptualization organizes assessment data into meaningful outline, applying research, and theory to make sense of client’s current problem.
Kouzes, J., & Posner, B., (2007). The leadership challenge, (4th ed.). San Francisco, CA: Jossey-
Glickman, C. D., Gordon, S. P., & Ross-Gordon, J. M. (2010). SuperVision and instructional leadership (9th ed.). Needham Heights, MA: Allyn & Bacon. ISBN-13: 9780132852135
Classroom-type leadership consists of activities such as mentoring, coaching, and action learning. This classroom training helps us to be better leaders and gets us prepared for what’s ahead of us. Our development relationships have 2 forms its coaching and mentoring. Back then coaching involved lots of practice, setting goals from one-to-one and help the behaviors to some of our leaders. Mentoring is a relation to an older leader who is agreeing and supporting the development of a youn...
The goals include training on leadership. The objective is for management to gain the proper skills to effectively lead teams, resolve conflicts, and better their management abilities. The training will address employee turnovers to low wages, effective communication strategies, and effective leadership. Management will become more strategic in selecting the right candidates to fill positions. The knowledge and skills attained will be that managers will become better leaders by becoming more empathetic. Employees will begin to feel appreciated and become more motivated. As a result, the company’s morale will be boosted and there will be less consumer complaints about bad customer service.
D., Gordon, S. P., & Ross-Gordon, J. M. (2010). SuperVision and instructional leadership (9th ed.). Needham Heights, MA: Allyn & Bacon. ISBN-13: 9780132852135 Gordon, S. P. (1989).
Bedford, C., & Gehlert, K. M. (2013). Situational Supervision: Applying Situational Leadership to Clinical Supervision. The Clinical Supervisor, 32(1), 56-69.
My understanding of case management comes from an accumulation of lecture, readings, and a little bit of research. At first I thought case management meant to manage a case, which it kind of does, but it is a lot of background work that goes unnoticed from the workers part. One thing for sure I can say about case management is that is a very stressful and demanding job for the worker, therefore, you have to be a responsible worker, so that your client can hopefully get the services and resources he or she may need. As a case management worker your responsibilities are many, for example you are to educate, empower and enable your client to be self sufficient.
1.1 Explain how principles of support are applied to ensure that individuals are cared for in health and social care practice
Matthew R. Fairholm states, “Our leadership perspective defines what we mean when we say "leadership" and shapes how we view successful leadership in ourselves and others.” (Pg. )Therefore, change and modifications of desired behaviors must first stem from leadership, in order to achieve success. Follett does consider the challenges for “old-fashioned employers,” they have a difficult time transitioning and comprehending that training and employee is much different from providing orders. Therefore, these types of employers express their frustration with employees who are unable to complete tasks, when in actuality the employee is at a disadvantaged as they are not trained and new habits were not created and reinforced. Follett affirms that lack of training, is a deficiency in education. Therefore, it is crucial for leaders and employers to develop and plan ahead for modeled behaviors to gain the desired responses. Follett asserts psychology has a significant involvement because depending on the delivery of the order and how it is elicited can be the control of how responses are given