Starbucks Customer Service

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I can group the skills and activities that I experienced into the two categories of: customer service, and non-customer service. Customer service is the number one priority at South Georgia Banking, because they put their customers first. The banking industry is highly competitive and keeping customers, along with attracting them is essential. Bank employees need to listen and understand the wants and needs of their customers. However, a great bank employee should be able to interpret the customer’s intentions, and provide them with clear and sound banking advice. I worked in the Teller and Customer Service departments during my internship, and they both require employees to be critical thinkers, problem solvers, and computer knowledgeable. …show more content…

This department deals all of the other customer requests that the Tellers do not have access to. Problem solving, and critical thinking are two key characteristics that employees in this department must have. Customers generally do not have a great depth of banking knowledge, and they rely on the customer service employees to help them resolve issues. It is our duty to provide sound financial advice to our customers, because this is the best way to attract and retain them. However, solving customer issues is not the only thing that this department handles. They are also in charge of opening new accounts for customers, and I participated in opening both checking and saving accounts. Furthermore, Customer Service employees, can help customers with Certificate of Deposits and Individual Retirement Accounts. All of these processes require competent computer skills, to avoid any unwanted actions. Customer Service employees, at South Georgia Banking Company, must provide top of the line service, because whether it is resolving customer issues, or welcoming a new customer to the bank; this department must be willing and able to handle

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