Referral Intake Process

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Community case management commences after the referral intake process with a service coordinator making contact with the client over the telephone to a get a better picture of the client needs prior to a home visit. The client's needs is then assessed at the home visit utililising standardised documentation which is set out to assist with the support planning process. A support plan detailing the client's goals, services agreed as well as other referrals made (eg. nursing, allied health, other community programs, etc) is then formulated and agreed with the client and their next of kin if they wish for them to be present. Other documentations (eg. consent forms, home safety checks, non-response plans, service agreement, light clinical assessment

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