Pam Evan said from patch.com “Real Estate, while many people assume that the job is all about buying and selling, the truth is that it is in the business of serving. Yes, real estate is a way to make a living; however, unless it can provide great service to the clients, the industry potential is incredibly limited. With that in mind, customer service is hugely important and it goes far beyond simply understanding what the client wants and needs.”
Source: http://patch.com/georgia/cumming/the-importance-of-customer-service–marketing-in-real-estate
Customer Service is in every industry. In pleasing clients, and attend to their needs. Thats what Customer Service is for. In Real Estate industry, customer service will greatly affect the selling
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Even worse is when they appear to be listening but events down the road show that they weren’t.
No matter how busy you are it is vital to stop the chatter in your head, relax, and listen to the person sitting in front of you. Allow your client to relax as well, whether it’s in his decision of how much to ask for his home or his desire to look at homes without feeling pressured to make a commitment, give him space.
So, now that you have a few tips on how to provide excellent customer service during the transaction, don’t forget that it should extend beyond the sale as well, if you hope to retain the client and everyone in her sphere of influence. Check back in with your client a few weeks after the transaction to see how everything is going.”
Listening to your customers is a great way to communicate with them and to understand what they really need.
Stay in Touch – (http://www.marketleader.com/blog/2013/05/10/how-to-provide-great-customer-service/)
Set up one early evening a week to reach out to your current clients – by phone, email or text. Even if nothing is happening, the fact that you took the time to contact them will be noticed. At the end of the transaction, a happy client is the client who is most likely to to spread the word about your excellent customer
High levels of customer satisfaction will not guarantee future sales, but are more likely to result in repeat future sales than indifferent or poor customer service. Moreover, satisfied customers are more likely to try out other products/services in the firm’s range, or recommend it to friends and family. Build on customer loyalty Customer loyalty is valued highly by most businesses and can be
According to Business Studies ‘’Customer service is one of the most important ingredients of the marketing mix for products and services. High quality customer service helps to create customer loyalty. Customers today are not only interested in the product they are being offered but all the additional elements of service that they receive from the greeting they receive when they enter a retail outlet, to the refund and help that they receive when they have a complaint about a faulty product that they have paid for’’ (Business Studies, n.d).
This tells me that I create bonds with my customers and this is not easy to achieved this can only happens when you relate to your customers, by being empathetic and understand their needs. When you engage with them and at the same time be attentive and considerate, as a realtor you can always exceed their expectations by giving the best. 8. What did you like least about your last job?
Midterm: Essay question: If you were an estate planner, why would you choose a trust as a preferred means to property distribution? Specifically which type of trusts would you use? Why? An estate plan is basically a process through which planning for the methodical and systematic disposition, management and administration of the property.
1.1 Explain the value of customer service as a competitive tool Customer service is valued as a competitive tool by many organisations. It gives you the ability to gain customer loyalty while meeting the customer’s expectations. Staff will have the skills and knowledge that will provide a competitive edge. Most organisations are known for the quality of their customer service. This means that they are known for good customer service or poor customer service.
The customer services styles are quite important when it comes to the direct dealing with customers. Besides the products or services that are being offered to the customers by the organization you are working for, the way in which the sales persons represent those products and services to the customers play a major role in the satisfaction of the customers. The customers often seek polite, genuine and helpful response from the customer service representatives and for that purpose the customer service representatives adapt different customer service styles depending on the priorities of the customers.
How many times have you completed your presentation and walked away just knowing you nailed it? All that was left to do is wait for the customer to contact you with the official go ahead. You wait and wait, and nothing happens. So, you make a phone call or two, and the potential client has gone
Customer satisfaction is a key ingredient to the success of any business.It is the most important factor that creates repeated customers. Some people know it but do not realize its importance. If a customer of yours is satisfied with one of your products or services, chances are this customer will purchase more of your products or services, which will increase your revenue. Therefore, in order to have your new or existing customers buy more from you, you will have to follow techniques that work. Customer satisfaction takes a very important place in Marketing. As much as you think that your marketing strategies should help you generate sales, think about how the same marketing strategies could help you achieve Customer satisfaction. There are a lot of elements involved with Customer satisfaction.
Customer service by definition is the ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth publicity and return business (Lucas, 2012, pg.7). In other words, it’s making the customer pleased so that they keep doing business with you all while making sure that the employees get along and work together well. In every business there is a form of customer service. Unfortunately, it is not always excellent or even decent. Some businesses just either don’t care or possibly just don’t have the training to deal with some of the obstacles that come with dealing with customers on a daily basis. I’ve been in the restaurant business for over 13 years and I can tell you that there are skills that some are born with and others need training on, yet either way they should be used whenever interacting with customers.
A few decades ago, businesses considered customer service as an unnecessary expense. Now, companies view it as a competitive advantage in the marketplace.
I am a customer service representative at a health company funded by the state. I hear a lot and a lot is expected from me. My job description consists of talking to members over the phone. I explain about their benefits, services that we offer, obtain personal information, I verify authorization, look for provider and etc. With being the first point of contact I try hard to deliver the best customer service that I possibly can; so that I can show that I really cares about the members. The three core values that help me work with my customers are respect, honesty, determination, these three values has shaped me into the young lady that I am today, but most importantly they help me provide great customer services.
Customer service is used to set the direction for the business. In any organization customers should be first priority. Excellent customer service promotes customer satisfaction, employee motivation and gives the business a competitive edge among other businesses. (Adam Toporek, 2012). Excellent customer service is about creating a relationship of trust and loyalty with customers that transcends the interaction of the firm. Customers should be an organization’s number one priority. After all, without customers there will be no business and no income.
According to David Jobber (1995), marketing- oriented organization endeavor to create customer value with a specific end goal of attracting and retaining customers. Their main aim is to deliver better esteem to their targeted customers. In doing as such, they actualize the advertising idea by meeting and exceeding customer’s needs better than the competitions.
Customer Service means knowing the people who purchase from you and why they do as . Regularly evaluate their needs. Is another season coming up where they have to reorder products or schedule service? Or, then again is it an opportunity to take a gander at making a move for their customers? Remind them. In what manner can your business be an accomplice or partner in helping your customer address issues? Answer that inquiry, and you'll end up noticeably basic.
Customer Relationships is about building a relationship of trust and convenience. A customer wants the company they are working with to be intuitive. To know their needs before they do. They want to feel respected, they need to believe you are honest and have integrity. This relationship breeds comfort and familiarity and causes the consumer to continue to do business with your company. This relationship that is built develops a personal relationship, like a friendship and it is one that the consumer cannot get from the store down the road and it is that personal touch of sincerity, of knowing their needs, of servitude that will turn them into lifelong branded customers.