Queensland University Of Technology

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1. Introduction Queensland University of Technology (QUT) was founded in 1849 under the name “Brisbane School of Arts” (Kyle, 1999). Over 166 years, QUT now is a government-owned tertiary education institution in Brisbane, Queensland with main office at Gardens Point and two other campuses involving Kelvin Grove and Caboolture (IBISWorld, 2014). The focus of this report is the service product “Master of Business (Marketing)”. It is classified as mental stimulus processing because the service is intangible and its direct recipient is people’s mind. QUT is on the way to increase its ranking and reputation all over the world with the slogan “A university for the real world”. Therefore, this report will investigate and analyse the educational …show more content…

In public relations, QUT launches its annual reports and brochures introducing the study program every year. They provide information about the university’s operation and the study programs offered. Moreover, it takes advantage of social media (such as Facebook, Twitter, and Youtube) to make potential customers understand more about the organisation, its service product and employees. Youtube channel focuses on the university introduction, its outstanding students and their success. Moreover, mail and email methods are used to inform future students about enrolment time, and opportunities they can get when they apply for Master of Business (Marketing). Messages transmitted through the Internet QUT website is used not only as a service delivery facility but also as an effective marketing channel. Firstly, the website is a channel for communication between the university and students. When accessing into QUT website, students can get all of information about their course such as timetable, university activities, academic results and service supplementary. Secondly, QUT encourages interactions between students with communities where students discuss about a specific topics they are

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