Quality Control and Improvement: An Organizational Perspective

Quality control is a very important part of an organizations goals. This process provides a connection between knowledge and a process where outcomes help improve the quality between the patient and organization. The purpose of this paper is to describe my organizations quality programs goals and objectives, the structure of our quality control management, and describe how quality improvement (QI) projects are selected, managed, and monitored. I will discuss our in-service program, tools used to implement QI and whether they are effective. I will then describe how our QI processes are communicated to the staff and if this communication is effective. Lastly, I will describe how the organization evaluates QI activities and provide two examples

New surveys can be distributed, throughout the year as a follow-up, to see if any improvements were made. If not, another QI meeting to continue with additional education is needed. When planning a goal, the goal must be clear to the staff, achievable, and measurable. According to Wong, Cummings, and Ducharme (2013), a measurable goal can determine the outcome of a patient by assessing safety and fall outcomes, adverse events, hospitalizations, mortality, and also patient

Most of the patient’s we serve consist of elderly patient’s or patients with limited mobility. By using educational material involving signs to look for in the home and patient’s condition, the nurses can devise a care plan to include teaching to the patients, family members, and the home health aide staff. Although a majority of patients understand that by having a clear path can reduce falls, many do not understand the relationship between medication and side effects that could cause weakness and falls. I personally had a patient that had multiple falls on a weekly basis. By recording these falls on our incident report and making myself a tally sheet listed with the number of falls, location in the home where the fall occurred, and the time of day the fall usually happened, I could see a pattern of falls occurring when the patient had no one in the home with her. We were able to get her home health aide hours increased and on a rotating shift. She now has care from the time she gets up until the time her live-in son comes home from work. We have seen a reduction rate, of up to six falls per month, down to twice a