2.2 Problems in Existing Live Chatting Systems: As I mentioned earlier, the customer services is now the most essential part of all service re-lated companies or institutions. They have to give supports to save their business. However, in the high-priced world, it is now becoming more expensive for SME companies. Current Situation of Live Chatting Software Proposed Live Chatting Software Expensive(i.e. maintenance cost, price, etc ) Will cheaper compare to others software Low security Better security Higher bandwidth required Lower bandwidth required 1. Maintenance cost: most of the web based live chatting software companies charge ad-ditional money for different features such as chatting for long time with customers, uses rent operators, voice, video, etc. On the other hand, my proposed system will be only responsible for chatting between dedicated customer care officers to users. This will be one-to-one conversation. There is no need to rent additional operators from different companies or providers companies. Therefore, it is clear that just for client support, this proposed software will be cheaper than existing software [12]. 2. Security: Current chatting software is not reliable as the manufacturers demand. Sometimes the buyers of these software become victim of hackers. For example, Fa-cebook is created using PHP, and it is proven that it has lower security aspects than .NET framework. However, my proposed system will be developed by .NET frame-work which has own security mechanism such as Code Access Security (CAS).Moreover, it uses AppDomains for separating codes that will add an outstand-ing security of the system [13]. 3. Bandwidth: It is one of the big problems in lower bandwidth uses countries (e.g. de-vel... ... middle of paper ... ...tive applications. That is why; AJAX will be used to create the chat application more flexible and fast. For the particular proposed chatting application AJAX will use for main two reasons: i. Less time required: It allows the faster updating of a web page rather than conventional change of whole web page. For this reason, the execution time of the system will be required less. Moreover, it will use to track the user faster [20]. ii. Less bandwidth required: It requires lower bandwidth because of it does not require to resend the entire page to the server. Consequently, it will be useful for those companies which have lower bandwidth connection. The most important function XMLHttpRequest will be used in this proposed project to enable a light weight request to client side script to server such as between customers to customer care officer [21].
"My experience in E-learning end-user support functions enables me to involve in chat sessions. I would like to engage or use web-based interactive service that allows my peers who can both communicate online or by alternatively typing and viewing messages called instant
Customer service is valued as a competitive tool by many organisations. It gives you the ability to gain customer loyalty while meeting the customer’s expectations. Staff will have many skills and knowledge that will provide a competitive edge. Most organisations are known for the quality of their customer service. This means that they are known for good customer service or poor customer service. However, being known for good customer service will attract customers. It will also attract customers who are usually hard to reach.
Yahoo! is the number-one destination of users of the Internet the world over. With over 110 million unique users and 485 million average daily page views during December 1999, Yahoo! has clearly proven its ability to attract Web users like moths to light. With Yahoo!'s customizable services available in the U.S. and in 21 countries in 12 languages, Yahoo! users worldwide can pay their bills, track their stock portfolios, purchase virtually any product imaginable, and find a host of other services including email and chat rooms, all within the virtual borders of the prime ...
The social media, today, has become one of the most effective ways to communicate. Emails and telephones are no longer the primary way of electronic communication. Consumers today prefer to ‘tweet’, ‘comment’, or even ‘chat’ with their friends, relatives and colleagues. WeChat is a mobile text and voice messaging service that was developed by Tencent, China in January 2011. It is used in the form of a mobile application. WeChat application is available on various mobile platforms such as Android, iTunes, Blackberry, Windows and Symbian. It supports languages such as English, Chinese, Indonesian, Korean, Japanese, Turkish, Malay, Portuguese, Thai, Hindi and Russian. In most of the countries and mobile platforms, it is available for free downloading.
First of all, WeChat can create and maintain users’ interests in terms of the knowledge and community. Since WeChat supports users to keep updating their status. Therefore, users can update their friends easily. Business partners and young adults welcome the application because there is no geographic restriction and do not confined to offices that the application allows users to have a quick respond in the chat. WeChat is gladly accepted in business circles.
PHP is a scripting language that executes scripts on a server, which allows it to create dynamic web pages. To create a dynamic web page, PHP interprets the code on the web server with a Hypertext Preprocessor Module. As an open source language, PHP is functional across multiple platforms. According to Free Servers, it can be run on Linux, Mac OS, Microsoft Windows and many variations of the Unix system. (Free Servers. “What is PHP”). A Hypertext Preprocessor Module is the PHP’s CGI. A Common Gateway Interface is the standard method that Web Servers utilise when passing a Web User Request to an application program and returning data. As it was developed for the web, it has the capability to be embedded into HTML code.
In this era when the Internet provides essential communication between tens of millions of people and is being increasingly used as a tool for security becomes a tremendously important issue to deal with, So it is important to deal with it. There are many aspects to security and many applications, ranging from secure commerce and payments to private communications and protecting passwords. One essential aspect for secure communications is that of cryptography. But it is important to note that while cryptography is necessary for secure communications, it is not by itself sufficient. Cryptography is the science of writing in secret code and is an ancient art; In the old age people use to send encoded message which can be understand by the receiver only who know the symbolic and relative meaning of that encoded message .The first documented use of cryptography in writing dates back to circa 1900 B.C. Egyptian scribe used non-standard hieroglyphs in an inscription. After writing was invented cryptography appeared spontaneously with applications ranging from diplomatic missives to war-time battle plans. It is no surprise, then, that new forms of cryptography came soon after the widespread development of computer communications. In telecommunications and data cryptography is necessary when communicating in any untrusted medium, which includes any network, particularly the Internet [1].Within the context of any application-to-application communication, there are some security requirements, including:
Throughout the course of this class, and more specifically the process of generating an idea for my final project, I found myself drawn time and again to the way people interact with each other electronically namely the internet. Having been involved in computers and nearly everything related for the majority of my life I have experienced a number of different tools and applications from chat rooms to online games to instant messaging that provide a means of interacting with others in a number of different ways. This experience and other concepts and ideas that Ive either read about or envisioned stood as my foundation in deciding on and formulating this project.
The Internet offers a huge wealth of information, both good and bad. The Internet began as a small university network in the United States and since then has blossomed into one of the biggest if not the biggest telecommunications network covering the entire world. It can be considered as one of the most valuable types of technology. During the past several years we have come to become more and more dependent on the Internet and in particular moving huge chunks of data across large distances. The Internet allows people to communicate with each other across the world within mere fractions of seconds with the help of E-mail. The Internet also allows for expressing opinions and obtaining up-to-date information from the World-Wide-Web. New software is being developed everyday which uses Internet as the carrier for long distance voice calls and video conferencing which would hold the key to the future of our society.
By this year, the internet is available to more than 100 million person. People started to utilize chat rooms for making friends, dating and discussing topics.
The younger generation particularly has seized on the strange communication through the Internet. Using chat groups on different subjects they are taking in school, they conduct live conversations by keyboard through the internet.
...ely in real-time. When logged into a chat session, you "converse" by typing messages that are instantly sent to other chat participants. One of the most popular IRC programs is mIRC'.
The Internet has become a key ingredient of strenuous and busy lifestyle. ‘Internet’ has become the central-hub for communication, explorations, connecting with people or for official purposes. Resultantly, Internet growth has led to a plethora of new developments, such as decreased margins for companies as consumers turn more and more to the internet to buy goods and demand the best prices.
Instant messaging has many benefits and that’s why so many people use it today. Instant messaging can happen instantly. One doesn’t have to sit around and wait for a response like with e-mail. Someone stated that, “You can check to see if a pal is online and available, key in a “Wassup?” and you’re chatting away” (Reid, 2004).