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The role of emotional intelligence in the work place conclusion
The role of emotional intelligence in the work place conclusion
The relationship between emotional intelligence
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Emotional Intelligence Emotional Intelligence is an ability stemming from the feeling of empathy that most people acquire as they experience new things in their life. It is the ability to monitor the emotions within yourself and that of others in order to discriminate between feelings and label them as such. We use this emotional information to guide our thinking patterns and behaviors. High emotional intelligence levels directly correlates within an individual to greater mental health, exceptional job performance, and more advanced leadership skills. Some experts believe that our Emotional Intelligence Quotient is more important that are basic Intelligence Quotient. Some researchers believe that individuals are born with their attributes of Emotional Intelligence, yet others believe Emotional Intelligence can be learned and strengthened. Since 1990, Peter Salovey and John D. Mayer have led research efforts on the theory of Emotional Intelligence. In their article titled “The Intelligence of Emotional Intelligence,” they claim that Emotional Intelligence is “the subset of social intelligence that involves the ability to monitor one’s own and other’s feelings and emotions, to discriminate among them and use this information to guide one’s thinking and actions.” This definition has led Salovey and Mayer to propose a model identifying four different factors of Emotional Intelligence within an individual. Perceiving emotions accurately is the first step to understanding them. In most cases, the ability to decipher body language and non-verbal communication is key. The second step is reasoning with emotions. This requires an individual to use emotions to promote thinking processes and cognitive ability. Our emotions help d... ... middle of paper ... ...ns and my learning environment instead of peacefully and respectfully approaching the individual personally. If another student is breaking social rules I must run and tell the teacher immediately, even if I think it is possible to handle my problems myself like an adult, and even if I do not want to get that student in trouble or bother my professors and administrators. If there is a social problem with another student involving emotional intelligence, I must not try and interact with that person because it is the duty of the system and its officials to do that. It is my duty as a student to take these problems to the system and its officials so that a solution may be issued to me, instead of attempting to be the solution itself. I did not mean to cause a disruption to my fellow students while attempting to resolve this issue myself and I sincerely apologize.
(Yoder-Wise, 2015, p. 7). Emotional intelligence involves managing the emotions of others while owning personal emotions. According to Skholer, “Researchers define emotional intelligence (EI) as the ability to recognize/monitor one’s own and other people’s emotions, to differentiate between different feelings, and to use emotional information to guide thinking, behavior, and performance.” (Skholer & Tziner, 2017).
Firstly, perceiving emotions or identifying certain emotions is the first step in becoming emotionally intelligent. Nurses can identify people’s emotions by their behavior, facial expression, mood and the way that they speak. .Secondly, to reason with emotions, nurses will need to think critically on how they are going to help their clients come to terms with their emotions. Reasoning with emotions helps the client to prioritize and pay attention to what is important and what is not. Thirdly, understanding emotions can be explained and shown in a lot of different ways. It is important for nurses to be able to understand their client’s feelings as this will help create a therapeutic environment thus enabling the nurse to help their clients and lastly,managing emotions is the main key to being emotionally intelligent. The ability to feel and respond to your emotions accordingly and the emotions of others are the all important elements to being emotionally intelligent.
An individual’s ability to control and express their emotions is just as important as his/her ability to respond, understand, and interpret the emotions of others. The ability to do both of these things is emotional intelligence, which, it has been argued, is just as important if not more important than IQ (Cassady & Eissa, 2011). Emotional intelligence refers to one’s ability to perceive emotions, control them, and evaluate them. While some psychologists argue that it is innate, others claim that it is possible to learn and strengthen it. Academically, it has been referred to as social intelligence sub-set. This involves an individual’s ability to monitor their emotions and feelings, as well as those of others, and to differentiate them in a manner that allows the individuals to integrate them in their actions and thoughts (Cassady & Eissa, 2011).
The scope of emotional intelligence includes the verbal and nonverbal appraisal and expression of emotion, the regulation of emotion in the self and others, and the utilization of emotional content in problem solving. (pp. 433)
Perceiving Emotions, the definition to perceiving emotions is to identify them with body language if that is possible.
Mayer, J.D., Salovey, P., Caruso, D.R. (2000). Emotional intelligence as Zeitgeist, as personality, and as a mental ability. The Handbook of Emotional Intelligence, ed/. J.D.A. Parker 9San Francisco: Jossey-Bass, pp92-117.
“Emotional intelligence is the art of making peace with the entire emotional spectrum. It is not about suppressing your feelings. It is about conducting your feelings in a self- identifying way.” T.K Coleman a famous philosopher believes that emotions are versatile and that feelings should be identified and accepted which is the same idea of “Emotional Intelligence” an excerpt from “The World of Psychology” by Ellen Green Wood and Samuel Wood. This reading explains that emotional intelligence is said to be a self-knowledge which involves managing one’s emotions, self-motivation, and empathy. Emotional intelligence is essential to be successful in school, relationships and work.
Developed by Mayer and Salovey, the ability theory views emotional intelligence as a skill; recognizing it as the capacity to recognize, reason, and problem solve with emotions and to allow the emotions to enhance thinking (Mayer and Salovey, 1990). The model also proposes that individuals vary in their abilities of processing emotional information and that emotions are connected to cognitions. Based on this theory, individuals are able to further develop and refine these skills using the four branches of ability, promoting both emotional and intellectual growth (Akerjordet and Severinsson, 2007). By understanding ability theory, individuals are able to improve their emotional processing and recognition needed for high emotional intelligence
In looking at emotional intelligence, this is not a new concept. It can be traced back to Edward Thorndike study of social intelligence (Cartwright & Pappas, 2008). This type of intelligence is defined in “the ability to understand and manage people” along with taking this ability and applying it to oneself (Cartwright & Pappas, 2008, p. 152). The concept of emotions of how one deals with these internally and externally with others was discovered but it was difficult to measure (Bradberry & Su, 2006).
It is important to see yourself through the emotions, and know that the emotions are okay to feel and okay to just hold: that sometimes nothing can be done, and that that is okay. Recognising your relationship to yourself, and observing how much your emotions aid or hinder your decision making, is also important. Knowing yourself, and foreseeing what causes you stress, sadness, or frustration, and knowing how to react appropriately is a strong sign of emotional intelligence. Being able to read other people’s emotions, both the subtle and direct emotional cues, is extremely important in all relationships in life. These tools are helpful when learning to resolve conflict.
Emotional intelligence is when a person understands their own emotions and the emotions of others. In order to study emotion you have to understand the five concepts of emotional intelligence.
According to (Mayer & Salovey, 1993), emotional intelligence is defined as the type of social knowledge
Emotional intelligence is basically the capability to distinguish, control and judge the emotions. According to the research, emotional intelligence can be learned and it can be enhanced but on other side it is claimed that emotional intelligence is inborn feature (Cherry, 2014).
Emotional intelligence is where we control and manage our emotions to relieve stress and to empathize with others. EI will allow us to to see what others are going through with their emotions.
Emotional intelligence is a social intelligence that helps people to know their own as well as others’ emotions and their responses towards the same. Emotional Intelligence helps in checking abuse or manipulation of authority. It is about legitimizing emotions while learning, perceiving, innovating, relating, prioritizing and