Penn State University Internship Essay

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Introduction
1. Why did you choose this internship?
The reason I choose this internship is to contribute to the continued success of Penn State University and fulfill my IST 495 Information Sciences and Technology degree requirement. At Penn State IT Service Desk, employees gain valuable technology skills and experience and are given the opportunity to explore specialized training and leadership positions. In addition, The Knowledge Commons Service Desk employees has the opportunity to develop hardware repair and troubleshooting skills by assisting fellow Penn Stater’s with their personal computers and mobile devices.
2. Describe the organization in which you interned.
My internship organization was Pennsylvania State University. The Penn State …show more content…

We focus on providing excellent customer service and reducing wait time for resolving customers issues.
The Internship Position
3. What methods/resources did you use to find this internship?
I started working at Penn State University as a lab consultant in 2013. When I changed my major from Electrical Engineering to Information Sciences and Technology, I was told by a coworker that we can complete our internships at the IT Service Desk. I applied right away in order to complete my Internship requirement for IST.
4. For which department(s) in the organization did you work?
I was working in the Student Technology Services at the Office of Vice President for information Technology. Down to my department I was working as a Supervisor at the Knowledge Common IT Service Desk.
5. Describe each assignment you worked on.
My responsibilities Include:
• Oversee, evaluate and train a group of over 40 consultants to insure accuracy and efficacy in problem solving
• Capitalize and boost success rate by enhancing courtesy, technical skills, quality and reduce

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