Fractured By EMS To Temple Orthopedic

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I spoke with N, a caucasian, 29 year old otherwise healthy female who suffered from an open fracture in her R tibia following a MVC. She was traveling as a restrained passenger along a rain-dampened road when a car traveling towards her vehicle lost traction with the road, colliding with her vehicle. Her vehicle was totaled. In the other vehicle, none of the passengers were wearing seat belts. Several passengers in the other vehicle were ejected from the vehicle, many sustained multiple critical injuries and there were two fatalities. N was taken via EMS to Temple University Hospital ER, where she was eventually admitted to Temple Orthopedics. She was hospitalized for 7 days and had 2 surgeries. One surgery needed to be rescheduled due to fever …show more content…

Her physicians were predominantly early residents who had incomplete and inconsistent information regarding her care, which would filter up to the attending physician and then filter back down, causing miscommunication. Specifically, she remembers an incident where one of the residents told her that her fever had spiked and she might be able to have her second surgery some time soon. She was aware of that already as her surgery was scheduled to be 20 minutes after that interaction. By her estimation, she only saw the attending physician for roughly 20 minutes in total during her stay, always in rushed interactions, always with a team of residents trailing behind. When her reaction to the Dilaudid was reported to the attending physician, he refused to prescribe another analgesic, suggesting that her body would adjust. The nurse care was also inconsistent. The evening nurses did not respond readily to call bells, did not visit her regularly, did not advocate for her care when she was having a reaction to her medication, and in one instance, left her hanging on the trapeze after N urinated into a bedpan. These experiences left N feeling devalued, embarrassed, and …show more content…

They displayed "attentive nurturing," as evidenced by providing a reassuring presence, being sensitive to her needs, making her physically or emotionally comfortable, attentively listening to her, showing concern and respect for her, and treating the patient as an individual (Merrill, Hayes, CIukey and Curtis, 2012). They were humanizing forces that ceded their power to N each time they asked for permission before doing any procedure and treated the person behind the chart, which reflects Salvatore, et al study on the qualitative domains of Patient-Centered Care. However, so much of N's care did not reflect those practices and thus her overall impression of the experience is a negative one. When I asked her how attentive she found the nightshift nurses, she said they "gave no [plural expletive] about me." Not informing her about her care, not responding to call bells, not being attentive to her needs, not keeping the entire care team on the same page regarding her care, not allowing her to replace a medication that was causing an allergic reaction, these all are instances that detract from a therapeutic environment and instead create a detrimental

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