Ohori And Folgers Case Study

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Coffee Roasters Ohori is a smaller corporation with a semi-varied product line, so they classified into the job shop category of the process matrix. Ohori sells ten different grinds ranging from percolator to Turkish style, which requires different variations of the grinding, refining, and roasting process. These variations in the inputs of the process yield different outputs in terms of the flavor and richness of the coffee. Folgers, by comparison, sells its coffee as a single grind type, with variations on its blends. This puts them into the project process category in the process matrix. Some standard options are offered, but the range of choices is limited and determined by marketing in advance of the customer’s order. Ohori requires a more customized process to produce its coffee, as they operate under an “artisanal quality” flag, which draws premium paying customers in. Folgers requires the same product to be uniformly delivered to its customers, the masses, as efficiently as possible. This is why Ohori employs a job shop process, and Folgers uses a project process. The operations layout is more likely to be different at Ohori and Folgers because they have different goals. Ohori is not trying to produce bulk uniform product, and Folgers is not trying to produce small …show more content…

With that being said, Folgers should not consider Ohori neither a direct competitor nor a threat. In addition, Folgers’ estimated sales growth is growing at an estimated 2-3 percent each year, making it unnecessary for Folgers to compete with Ohori. It is our recommendation that Folgers not try to compete with Ohori because their economies of scale would diminish. The way in which Folgers operates is almost completely different than Ohori. They use assembly lines that make not specialized, not premium, and not high quality

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