Background
The Oberoi Group, founded by Mohan Singh Oberoi in 1934, is a hotel company headquartered in Delhi, India. Oberoi Hotels and Resorts is a chain of five star luxury hotels that operates in six countries. The hotels are internationally acclaimed and well known for their excellence in service and unparalleled luxury. Oberoi Hotels are very dedicated to their service and that is clearly shown in their mission statement:
"We are committed to meeting and exceeding the expectations of our guests through our unremitting dedication to every aspect of service."
Geographic Scope
The Oberoi Group owns and operates hotels in six countries - India, Indonesia, Dubai, Mauritius, Egypt and Saudi Arabia. In 1965 the first hotel was built - The Oberoi Intercontinental - which is now known as The Oberoi, New Delhi. Now, there are 12 hotels in India alone, along with two in Indonesia, one in Mauritius, three in Egypt, one in Saudi Arabia, and finally, one in Dubai. Along with various first-rate facilities, The Oberoi Hotels operate lavish spas at sixteen of their locations.
Map taken from www.oberoihotels.com
In addition to luxury hotels, The Oberoi Group also operates a luxury cruise service on the Nile (Egypt) and Kerala Backwaters (India). Aboard the Oberoi Motor Vessel Vrinda, guests are able to go on either a two or three night voyage to discover Kerala's rich heritage and witness its picturesque backwaters. The Oberoi Zahra, Luxury Nile Cruiser sails on a 7-day journey allowing guests to immerse themselves in thousands of years of Egyptian culture. Also, according to The Oberoi's website, the Zahra is "the only boat on the Nile with a full-service spa." The Oberoi Philae, Nile Cruiser is currently being rebu...
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...their excellent service - the majority of reviews that I have read online also praise the Oberoi Hotels based on, but certainly not limited to, their service.
After researching and learning more about this company, I would definitely consider working for the Oberoi Hotels after graduating. The idea of working in exciting countries is very appealing to me and some of the Oberoi Hotels are located in marvelously exotic locations such as Bali and Mauritius. Also, based on my interview with Mr. Balachandran, the Oberoi Group is likely to expand, so I am excited to see which other countries these hotels will expand to. And lastly, there is a lot of room for growth and promotion as the Oberoi Hotels tend to hire from within before searching for new candidates, which means there could be good chances of achieving higher level positions in the hotels.
Accor Hotels is a multinational hotel group which owns, operates and franchises over 3700 in 92 countries representing several different brand names. The brands they represent range from budget, economy to five star accommodation. This hotel group is classed as a large organisation, they call their Human Resource department Talent and Culture this department consists of managers and staff who 's main focus is the Human Resource Management roles and responsibility. The Human Resource role and responsibility within the Accor company is the human resource manager as it a large business, this department supports business and running of the business. The human resource manager is responsible for employee engagement, employee relations, recruitment and selection, health and safety and legislation.
Suggested two night hotel credit can be used at any Oberoi Group hotel, but additional discounts such as meal voucher
“Vision and Mission | The Leela Palaces Hotels and Resorts.” Luxury Hotels India | Official Site
Marriott International, Inc is founded in 1927 and in 1983 it became the first hotel chain designed for business travellers. Up till now, Marriott has grown to a chain with 18 different brands and broad segment groups, with 3,900 properties over 72 countries all over the world and with around 42 million members in their loyalty program.
“One of the most distinct reward schemes utilized at Hilton hotel is the “Spirit to Serve”. Hilton’s most vital concern is the employees and is considered as the most vital principle in the hotel. Employees always search for an environment where they can adjust themselves better, satisfy their mind and soul and personal development. Hilton offers a home like atmosphere and pleasant working environment to their colleagues thus holding a reputation of employee caring, dependable associates which are not only ethical in their jobs but trustworthy.
The company Established in Hong Kong in 1963, Mandarin Oriental Hotel Group is. international hotel investment and management group operating ten hotels in the Asia-Pacific region. The company manages each of these. hotels and has significant ownership interests in all but Mandarin. Oriental, San Francisco and the Phuket Yacht Club Hotel and Beach.
Helped With unique efforts by government and all other stakeholders, including hotel owners, resort managers, tour and travel operators and employees who work in the sector, Indian hospitality industry has gained a level of acceptance world over. It has yet to go miles for recognition as a world leader of hospitality.
Mandarin Oriental Hotel Group is a luxury hotel line which owns and manages hotels and residences (linkedin.com, n.d.). They currently have 45 hotels and 15 residences and are steadily continuing to grow (Mandarinoriental.com, n.d.).
The Hotel industry has become very important in the past years due to immense traveling and growth of international business. Hotel industry not only plays an important role in the life of people but as well as the economy of the country. Development and advancement in the Hotel industry have rapidly been taking place and especially since the rapid change in technology, it is very important for hotels to be promptly keeping up to date. When the hotel industry is spoken of, there are many famous hotels but one hotel company that has been outstanding in growth and other aspects of business, like in Leadership, Teamwork (Employee turnover), Motivation (Customer retention and satisfaction, Goals and objectives, (changing the way hotel business has worked), and Change within the company; structurally inside and physically outside, adding elements, like entertainment, gaming, and outdoor activities, is the Hilton Hotel Company.
1. The philosophy behind the 100% Satisfaction Guarantee is to have the guests act as quality-assurance inspectors by identifying quality deficiencies and reporting them to hotel employees. I do think that this is a good way to improve service quality; however, I am not sure that it is the best way. While it may seem to consumers that employees will try harder to satisfy them, if employees are empowered to refund a customer’s money, they do not have to answer to management, they can just do it.
-the company became known for its ability to enhance a property’s value by creating unique, one of a kind properties with a small ultra-luxury residential style that differentiated it from other chain-like luxury competitors. Competitors include 2 groups of luxury hotels: corporate branded (Ritz-Carlton and Four Season) and “collections” of individually branded unique hotels (Orient-Express).
The hotel industry is an important component of the tourism industry. The fortunes of the hospitality industry have always been linked to the prospects of the tourism industry. Tourism is the foremost demand driver of the industry. Along with the tourism industry, the Indian hospitality industry has also emerged as one of the key industries driving the growth of the services sector and, thereby, the Indian economy.
As there is difference in service between a 5 star and a 3 star hotel, discuss the accommodation and front office services for these two different hotels.
Dinner Bell Hotel is a Michigan resort, with large meals, farm animals, petting zoo, lake for swimming and much more. As suggested by the name, the hotel holds the tradition of ringing the bell to announce mealtime. July through early November is the busiest time for the hotel as all summer and fall guest enjoy the atmosphere of an old-fashioned resort with a comfortable environment. The weather gets too cold by early November for most outdoor activities thus in order to attract customers, the hotel has also built an indoor pool and developed long theme weekends like classic movies.
These in their own possess hotels and franchises associated with their brands. An example is Marriot hotel one of the top competitors in the hotel chain industry, which offers exclusive apartments and sharing services aligned with independent companies in the various regional markets. This creates a strong competition in terms of consumer satisfaction, technological platforms, quality services, and venues. The top leading hotel bees are the Hilton, choice hotels, the Best Western, Accor and the