1.1 A working relationship is professional where you will be working with other colleagues within a structure and for specific objectives following set guidelines were you all have the same goal to reach and a shared purpose. A personal relationship is relaxed and more intimate and is what you would have outside of work such as a friend, family member or loved one who you would spend time with outside of work commitments. It is important to keep the two relationships separate so to remain professional at all times and maintain boundaries were needed.
1.2 Within health and social care you can have many different working relationships such as –
• Supervisor / line manager
• Registered manager / Regional manager
• Co – workers / colleagues
• Nurse
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Learning outcome 2 –
Understand the importance of working in ways that are agreed with the employer
2.1It is important to adhere to agreed ways of working which are set in either your contract / job profile so you then have a defined set of responsibilities within your role and have a good understanding of the employer’s expectations. Spend my time meeting the requirements of my job to make sure that the service users get the care they need and deserve. Also to ensure we are covering all policies, procedures, legislation and continue to be compliant for CQC.
2.2 Agreed ways of working are to follow your company’s policies and procedures; they will enable you to provide a good quality service working within the legal framework. Within the domiciliary care sector we need to adhere to the code of conduct guidelines set out for all health care professionals to follow and maintain the care and protection of all vulnerable adults.
Some of the policies are –
• Dress code
•
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My company may have to implement them to help the protection vulnerable adults and sharing up to date information helps support the customer.
Learning outcome 3 –
Understand the importance of working in partnership with others
3.1 It is important to work in partnership with others to provide and support our customers with the best care and support to meet their needs and outcomes. Partnership and multi-agency working is driven by a desire for collaborative advantage and can offer many positive outcomes for both the customers, providers and any other practitioner’s involved.
• Improved outcomes for adults and families through access to a wider range of services.
• Increased efficiency in the delivery through better links between different providers.
• Benefit for staff and services, such as less replication between different service providers.
• Effective communication between all involved.
• Benefit for the customer to remain involved at all stages and for their voice to be heard.
• Main principle “No Secrets Act
2.3: Explain how using an individual’s care plan contributes to working in a person-centred way.
Within the care system there are two different routes in to care and these are voluntary care and compulsory care. Voluntary care is when the parent agrees for their child to be placed in to the care system and this care section is under section 76 of the social services and wellbeing act of 2014. Then there is compulsory care and this is when the imposition of a care order is put in place by the authorities. This is under section 31 of the social services and wellbeing act of 2014.
...10) K101 An introduction to health and social care, Unit 4, 'Developing Care Relationships', Milton Keynes, The Open University.
However there is still a massive gap in multi-agency work for improvement which needs to be looked within a few areas. As we can still see that each agency involved are not receiving the correct training to be able to work well and integrate with other professionals to create an overall better service and care. We don’t know how the training is received and the true outcomes of it and how it will cooperate with other professionals.
Watson, J.C., & Gellar, S.M. (2005). The relation among the relationship conditions, working alliance, and outcome in both process-experiential and...
The demand of a constantly developing health service has required each professional to become highly specialised within their own field. Despite the focus for all professionals being on the delivery high quality care (Darzi, 2008); no one profession is able to deliver a complete, tailored package. This illustrates the importance of using inter-professional collaboration in delivering health care. Patient centric care is further highlighted in policies, emphasising the concept that treating the illness alone whilst ignoring sociological and psychological requirements on an individual is no longer acceptable. Kenny (2002) states that at the core of healthcare is an agreement amongst all the health professionals enabling them to evolve as the patient health requirements become more challenging but there are hurdles for these coalitions to be effective: for example the variation in culture of health divisions and hierarchy of roles. Here Hall (2005) illustrates this point by stating that physicians ignore the mundane problems of patients, and if they feel undervalued they do not fully participate with a multidisciplinary team.
...is relevant to principles in health and social care. I’m free from malfeasance and try to resist malfeasance around me. These health and social care policies, legislation, regulations and code of practice are implemented through own work.
D2 followers are those who are new to the job but have some understanding of how to achieve the tasks that are asked of them. D2 followers also demonstrate low commitment to the job or task. Behaviors may include a lack of motivation or a lack of interest.
As a whole there can be multiple effects as a consequence of discrimination and multiple participants that will be affected by discrimination.
There are standard that determine or dictate how my duty as a care worker should be delivered. The code of practice by the General Social Care Council (GSCC) outlined what is expected of a care worker in protecting the interest and right of client such as treating them equally in respect of their religion or culture, privacy etc.
In addition to working as part of a team, staff may also work as part of one or more larger multi-disciplinary teams. This usually includes professionals from different areas of social care such as Social Work and the National Health Service. It is essential all professionals work together for the benefit and interests of the child/client and family, and good teamwork can play a vital role in this.
remember that the service users’ needs, preferences, wishes and health care requirements need to remain at the centre of any procedures
Within the field of social work practice it does seem evident that ‘multidisciplinary working is work undertaken jointly by workers and professionals from different disciplines or occupations’ (Pearson & Thomas, 2010:342) and has evolved at varying speeds over the past 30 years, in response to imperatives of central government. Evidence suggests that the area mental health was among the first professions to adopt teams of workers from different professions, and the Community Mental Health Team is widely regarded as the model for multidisciplinary working (Community Care, 2010). It seems that , in relation to social work, the distinctive quality that has to be demonstrated is anti discriminatory practice and a holistic approach, by working with a range of situations and people having an attribute for developing multidisciplinary and partnerships (Higham,2006:).
Partnership working gives better outcomes and sometimes job satisfaction for staff, which in turn will give better quality of care for service users. A clear and better understanding of what is happening or planned going forward this is relevant for staff, families and the service user, also county council will have a clear understanding of the goals being achieved for service users hopefully for a more independent life.
Firstly, Principles of support are very important and have to be applied in order to ensure that individuals are adequately cared for within the health and social care practice.