CEO CLUB: Iqra please share with me the idea behind Emporium Mall and Nishat Hotel also the challenges that you are facing.
I will start with Nishat Hotel as it was the first thing that I started off in Pakistan. I developed an interest in hospitality after I came back from the London School of Economics where I studied International Relations. I soon realized that it was the field of Hospitality that interests me and not IR so we started a small boutique hotel with sixty-five rooms. The idea was to give such interior aesthetic, food and quality service that when one walks in he feels like he can be anywhere in the world so stepping into Nishat Hotel will be like you stepped into any of the modern day hotels in the developed world. The response
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One is having a store inside a mall and the other is to have one on a street or a road. The first one has many advantages of having a controlled temperature as we know that in Pakistan specifically in Lahore we face the extreme of both hot and cold. The temperature inside a mall is maintained via air conditioning and heating unlike that on a street or a road so people prefer visiting such stores. There is also the concern for a security which again is looked after by a mall’s administration. We have a foreign consultant for that. Along with this even the common man now in Pakistan wants to be in an atmosphere that is clean and up to a certain standard. People want nice food courts and if a table is left unclean for even a minute, people complain about it. The public is more demanding now as compared to the past. A decade ago an average lady would get the material from the market and get her work clothes sewn by a tailor. This is changing now. Now ladies opt for readymade alternatives and so the brands are thriving now. Ten years back you could easily count the international brands in Pakistan on your fingers. This has changed now. We have the example of Uber; they say that Pakistan is the market where their brand’s growth is the highest because after all, our population is massive. Even after Packages I think that Lahore can take two more malls. Even if you start planning a mall today it will take you at least three years to have it up and
Innovation division builds up an official site which empowers clients to book a room from anyplace on the planet. Also, for extra administration, its site empowers to make a demand for the airplane terminal get and more by chance to visit with one of the administrator on the site. In the globally focused environment of today, InterContinental meeting has turned out to be one of the world's driving lodging networks. One of the key achievement variables was the expansion in the use of innovation. These days, innovation adopts an imperative part in picking up consumer loyalty and tends to the requirements of the majority of their customers (King,
Accommodating customer requirements in most supply chain arrangement requires a forecast to drive the process. (book page 133) When looking into the definition of forecasting which is projecting what is going to be sold (units, seats, rooms etc) it is also important to take into consideration where and when in order to reach the future goals. (book page 133) Since it is argued that effective supply chain and logistical capacity is an important competitive advantage. (Christopher 2005) Where maximizing the revenue is the key element in hospitality sector and for hotel industry there is an increased attention on effective demand management and forecasting for reservation systems. (http://www.sciencedirect.com/science/article/pii/S0169207002000110)
Many of these malls are busy and more cultivated for the upper class consumer. Examples in Pretoria, is Brooklyn and Menlyn. Both very busy, very popular, high class malls located in well accessible areas within Pretoria. The site selection is very important in terms of allowing accessibility for both the trader and the consumer; therefore, it is to their advantage to establish their chain stores within busy upper class and popular malls as it increases the changes for customer traffic, which are within their target market, who have the money to spend on their products. Being in a mall setup, the stores, like all its neighbours will have transportation accessibility that would most probably be are available by the mall itself in order to accommodate their
My paper analyzes the IS/IT (Information Systems based on Information Technologies) of hotel units integrated in a group, using a literature and a case study which examines how the information technology of the ERP type are applied in the hotel units along with its limitations and its advantages.
•How does the shop draw customers (or fail to draw customers)? What are its main resources and capabilities (e.g., location in the mall, customer service, product/service offering, décor of the shop, etc.) that you think attract customers (or turn away customers)?
Based on our business level strategy, the category we plan to be in will be a luxury, five-star hotel targeted towards international businesspeople. The name of the hotel will be ‘Namaste International Hotel.’ Namaste is a common greeting that originates from India and is used to acknowledge the divine spirit or soul of an individual (Geno). The greeting can be used by individuals of all ages. In Sanskrit, the term translates to “I bow to you” (Geno). Namaste has a spiritual connotation used to recognize that we are all one. It is one of the few Sanskrit words that are commonly recognized by non-Hindi speakers (Geno). The term Namaste in written notation is commonly used as a closing remark, very similar to “sincerely” or “regards.” The term was selected to represent our welcoming to guests from around the world. In this greeting, we signify our commitment to our clientele as well as our emphasis on providing guests with invaluable service and an unmatched level of luxury.
The Portman hotel is one of the luxury hotels in the hotel industry. The size of the hotel is relatively small; it has only 348 rooms and 21 floors. The objective of this hotel is to bring Asian hospitality to the US. This hotel is different from other hotel because it offers the services of personal valet and also it had “ no rules for the guests”.
... to having higher sales figures. Thus, places with high foot traffic(people) would be desirable e.g Bedok Mall, is in a very good position as it is connected through an underpass to Bedok MRT and it is in a very accessible location.
The Pearl continental chain in Pakistan is owned by the Hashwani group under the holding company Pakistan Services Ltd (PSL) and Hashwani Hotels ltd respectively. The Pearl chain was acquired by the group in 1985, at a time when the image of the hotel was deteriorating due to service inefficiencies. At this time the name of the hotel was changed from Hotel Intercontinental to pearl continental, and several efforts were made to upgrade its image. These included a new décor and fresh landscaping of the hotel grounds as well as upgrading of food and service through t...
The reason I chose the Hotel Management industry is because it is a career path that I have always been interested in and curious about. It is a fast growing widespread global industry. I’ve always wanted an exciting career, which would integrate my business and creative skills in a way, which would be more energetic, active and fun than most orthodox and boring office desk jobs. I also desired to work in an industry, which I was fervent about. For my first year Applied study period I had the opportunity to work at The Taj hotels, resorts and palaces, India and my experience there established many of my principles of how the hotel industry operated. Despite my refining on the job experience, that allowed me to explore the various departments and requirements of the everyday job, I had never elaborately researched the prospects of working and skills and requirements required in the Hotel Management industry; and this Is exactly what I aim to accomplish with this report.
The Ritz-Carlton Hotel Company has achieved so much fame in their marketplace that they have attained what is referred to as “The Ritz Mystique.” Among the grand hotels of the world, The Ritz-Carlton hotels and resorts are famous for luxury, spectacular surroundings and legendary service. They have gained this title with dedication and award-winning hotels that reflect the 100 years of tradition that stand behind them. Discovering the fascinating history of Ritz-Carlton hotels, illustrates their commitment on relentless training to improve their quality in service and their strategy. Ritz-Carlton has achieved a Gold Standard of value and philosophy by which they operate.
Malls are convenient places to shop. They provide shoppers with abundant and secure parking areas. Shoppers need not drive around for fifteen minutes looking for a parking place, nor need they be afraid to walk to their cars after they have completed their shopping. Malls are usually totally indoors so people are comfortable why they shop. They do not they do not have to be subject to the elements as they go from store to store. Finally, the most convenient aspect of the mall is its one stop shopping experience.
As there is difference in service between a 5 star and a 3 star hotel, discuss the accommodation and front office services for these two different hotels.
Dinner Bell Hotel is a Michigan resort, with large meals, farm animals, petting zoo, lake for swimming and much more. As suggested by the name, the hotel holds the tradition of ringing the bell to announce mealtime. July through early November is the busiest time for the hotel as all summer and fall guest enjoy the atmosphere of an old-fashioned resort with a comfortable environment. The weather gets too cold by early November for most outdoor activities thus in order to attract customers, the hotel has also built an indoor pool and developed long theme weekends like classic movies.
The Hotel industry has become very important in the past years due to immense traveling and growth of international business. The Hotel industry not only plays an important role in the life of people but as well as the economy of the country. I spent an hour of my day relaxing in the lobby at the Fontainebleau resort in Miami, while on vacation with my family visiting from out of state. It was my first time staying at the resort so I was eager to check it out, after seeing such great reviews on Yelp and hearing great things from friends who have been there in the past. The employees working at the resort were very welcoming, professional and willing to go above and beyond to help their guests. The check-in process was very quick due to having