Lincoln Hospital Case

1. If you had been called by Lincoln’s president to help resolve the problems described in the case, how would you have carried out the contracting and diagnosis stages? Considering this is a large organization with so many levels, this case requires preliminary data. The preliminary data are necessary to get a better insight of all the issues that is plaguing the hospital. This entailed probing hospital records and conducting interviews with the chief of staff, Don and OR director, Mary. I will also interview everyone from the president, vice presidents, administration, doctors, and nurses. The staff all plays a central role in the case. I will need preliminary data to provide with a clear picture of what I am dealing with and to pinpoint

How effective was the third party intervention? The third-party intervention was a success for Don and Mary’s relationship. The third-party facilitator had Don and Mary answer three questions.
1.) What does he or she do well?
2.) What do I think I do that bugs him or her?
3.) What does he or she do that bugs me? (Cummings & Worley, 2009. p. 325).
The questions were a great help. It provided the two time to get use to this obviously combative situation before either of them had a chance to tear into one another. The exercise help drive an element of rationality into an already sensitive charged situation (Cummings & Worley, 2009). The answers to the questions required specific responses concerning behaviors, not personal generalizations about personalities. Don and Mary listed specific behaviors about each other that allowed each other to recognize that the things that irritated each other could be changed. They were told to orally explain their responses. Due to the level of the hostility towards each other; it was safer for them to read their responses first to the third party facilitator. However, to understand the other’s perception, each party must hear the others comments. Shockingly, Don was astonished by Mary’s response to the first question. She had nothing but positive comments about him. He always viewed her as the enemy and he expected her to say awful things about him. He was amazed by the respect that she felt for him. Many of his negative feelings about her began to leave, as a result of her remarks. It’s difficult to be enraged by someone that speaks so highly of you. Therefore, he found it to be much easier to listen to the things that he does to irritate her. If you accompanied something positive with negative critiques, is it usually less painless to