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Importance of customer service care in a business
Importance of customer service care in a business
Importance of customer service care in a business
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L.L.Bean started from making a hundred pair of boots, to becoming one of America largest mail order retailer of high quality outdoor goods and apparel for men, women and children. Leon Leonwood Bean founded L.L. Bean in 1912; the company headquarters is in Freeport, Maine. Leon Leonwood Bean founded his business on a belief in honesty, commitment to quality, customer satisfaction and a passion for the outdoors.
Leon Leonwood Bean was an avid outdoorsman that decided that he could improve on the typical hunting boots. He had a local shoemaker stitch a pair of waterproof shoe rubber to leather tops. Then he field-tested them himself to see first hand if they was any good. In 1912 he sold 100 pairs of the boots and “attached a tag guaranteeing 100% satisfaction. Within a matter of weeks, the shoes began coming back. Ninety pairs were returned, the rubber bottoms separated from the tops” (L.L.Bean.com). Leon Leonwood Bean make good on his promise of 100% satisfaction guaranteed by replacing all boots that was returned and established a business with his customers that is still going strong today. That value lives on today at L.L.Bean. They still measure success by the customer’s satisfaction and the guarantee upon which the company was founded that says
“Our products are guaranteed to give 100% satisfaction in every way. Return anything purchased from us at any time if it proves otherwise. We will replace it, refund your purchase price or credit your credit card. We do not want you to have anything from L.L. Bean that is not completely satisfactory” (L.L.Bean.com).
L.L.Bean 3
L.L.Bean doesn’t just say this, but really lives by it. My dad had a pair of the Maine hunting boots for years. He told me one day that the boots started leaking at the seams and I told him to send them back to L.L.Bean with a note telling them what was wrong and that you would like a new pair. In about three weeks from sending them back he got a new pair of the Maine hunting boots in the mail with no questions asked. So L.L.Bean really does live by the 100% satisfaction guarantee even if you have the stuff for years before you become dissatisfied with it. How many retail store will give its customers 100% satisfaction guarantee no questions asked? I can’t think of one other company in the outdoors goods and clothing business that will do that.
L.L. Bean started with one store in Freepo...
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...r. Customer service is the heart of L.L.Bean mail order, retail stores and web site. During the peak holidays season L.L.Bean has over 3 thousands customer service representatives working for them, to handle over 100 thousands calls on busiest days and more then 15 million calls a year. About 2 thousands of L.L.Bean customer service representatives come back to work the holiday season year after year. “L.L.Bean also does not evaluate customer service representatives based on the average length of their calls, unlike many other companies, or on the revenue they generate” (Tedeschi, 2000, p4). Customer service representatives can spend as much time as needed with a customer, which has translated to a loyal customer base for L.L.Bean. Customer service is why L.L.Bean has L.L.’s Golden Rule “Sell good merchandise at a reasonable profit, treat your customers like human beings, and they will always come back for more” (L.L.Bean.com).
With L.L.Bean 100% satisfaction guarantee and L.L.’s Golden Rule value lives on at L.L.Bean today and will for a long time. They want to build a relationship that will last a lifetime. That is why L.L.Bean is one of the best-managed companies in America.
“Review of Stanley Milgram’s Experiments of Obedience” was written by Diane Baumrind. Baumrind is a psychologist at the Institute of Human Development at the University of California, Berkley. Throughout her article, Baumrind attacks multiple aspects of Milgram’s experiment. She immediately states that the location of the experiment played a factor in the produced results (Baumrind 225). She continues in saying the lack of emotion and concern from the teacher caused heavy stress on the subjects. Baumrind also calls into question the supposed attempts of Milgram to allow the subjects to leave in a clear, whole state of mind (Baumrind 227). The affects the experiment would have on the subjects afterwards is also a point of concern for Baumrind. Lastly, Baumrind pleads for the subjects to be fully informed of the experiment they would be partaking in (Baumrind 229). However, Baumrind is not the only author who reviews the experiment. Ian Parker, “Obedience”, writes about the consequences Milgram himself experienced after the results of hi...
The customer support and customer service functions are more than departments; they are part of an essential strategy for growing your business. In the modern business climate, customers expect answers to their questions immediately. When the right information is available anytime, from anywhere in the world, customers are more likely to have a positive experience, thus customer loyalty will be increased. It is a known fact that the cost to obtain a customer is ten times higher than to maintain and keep existing customers. (Gouran, Dennis, W.E. Wiethoff, & J.A. Doelger. (1994). Mastering communication. 2nd ed. Boston: Allyn and Bacon.) Not in Reference Pg.
There are two important factors that people consider when they want to buy shoes, design and quality. However, there are two more factors that TOMS shoes consumers keep in mind, caring for nature and being benevolent. TOMS is an American brand of shoes, eyeglasses, and accessories that was founded in 2006 in Playa Del Ray, California. The founder of TOMS is Blake Mycoskie, a tech entrepreneur from Texas. The shoes’ design follows the alpargata, a casual, flat, yet sometimes high-heeled shoes that originated in the Pyrenees (“TOMS Shoes”). The idea of producing alpargata shoes came to Mycoskie when he traveled to Argentina and saw most Argentineans wearing this kind of shoes. When he went back to the United States, he decided to apply the alpargata design and initiate TOMS. The basic materials of TOMS shoes are canvas, rubber, dye, and pig suede.
The poetic tone of Aristophanes' Lysistrata differs greatly from the poetic tone of the Greek tragedies we have read in class. However, after analyzing this Greek comedy, it seems to share some of the main characteristics of Euripides' Medea. Within these plays, we meet shrewd, powerful masculine women who use the art of manipulation to get what they want from others and to accomplish their goals. This theme of manipulation is employed through various means and techniques. The women of these plays also seem to contradict the stereotypical woman and have characteristics similar to the Homeric Greek warrior.
The first part of a trilogy, in Agamemnon a cyclical path of retributive justice is set in motion. * As his characters move through the play, the plot to murder Agamemnon is discussed, both as an evil and as a justified act. To Clytemnestra, her actions are decided on the day her daughter is sacrificed by her husband. “…the death he dealt/our house and the offspring of out loins,/Iphigeneia, girl of tears./Act for act, wound for wound!”Just as Agamemnon’s choice to sacrifice his daughter is forced on him by a perception of the gods’ desires, Clytemnestra feels she is driven to her actions by a “savage ancient spirit of revenge.” Her co-conspirator, Aegisthus, is claiming retribution for wrongs that were per...
A supportive management where communication is placed on high priority and constructive feedback is appreciated ("Forces of Magnetism"): Managers can implement this force by meeting with staff monthly, sending out meeting minutes emails and placing a folder on the unit where staff can read important announcements and acknowledge it. Also, acknowledging staff 's exceptional work in form of thank you notes mailed, emailing feedback and conducting staff 's semi-annual evaluation to provide feedback and improvement opportunities is very important. It helps staff feel appreciated which makes them more receptive to constructive criticism and to
TOM’S company was established in 2006. The founder Blake Mycoskie has very familiar to the activities CSR into his all business. The TOM’S name was inspired by a traveling to Argentina in 2006, at that place he saw very poor condition and very bad health condition, as well as their children walking without the shoes. In TOM’S company the main product is shoe but their also sale eyewear, and coffee . For the shoes TOM’S offers a variety of footwear styles for men, women and kids. For the eyewear is inspired by iconic and vintage style from wayfarer-inspired classics to pilot frames to oversize lens. For coffee, it is roasted at United States and sources from several places around the
Creon, king of Corinth, decrees Medea to exile to protect his family and himself from the powers of Medea. In this ironic decree, Medea utilises her banishment to seek revenge without consequences and actually causes Creon’s death. Creon’s death is brought upon himself as he takes one of the only things Medea still possesses; a land to live on. Medea seeks the help of Aegeus, King of Athens, to ‘never expel (her) ever from (his) land’ and creates a helpful ally in Aegeus and the blessing of the Corinthian women who believe her punishment is another act as a result of ‘ill-repute’ in women. As Medea plots to kill Jason’s new bride with a ‘finely woven gown and a coronet of beaten gold’; two gifts that the princess would not be able to ‘restrain herself’ from, and her father is also taken in a desperate clamber to save his young daughter from her agonizing death of ‘mortal doom’. Creon may not have known how powerful and deceitful Medea could be, and let this lapse in knowledge end catastrophically for his family, his land and himself. Not only did Creon and Corinth lose their beloved daughter at the hands of the ‘wicked’ Medea, Jason lost his bridegroom and goals of
Through most of our readings in Ancient Greece, men have held center stage. Men have been the primary actors, heroes, and prominent figures. Men have been telling stories of other men, speaking myth of another’s strength or intelligence. The fifth century however, through tragedy, is when women truly get in on the action. There have been prominent women scattered in our previous readings, yes, but now it is time for women to stand out. In Aeschylus’s Oresteia trilogy, one woman, Clytemnestra, stands apart in her pursuit of justice(dikē). Clytemnestra gives status to women by seeking dikē and killing her husband in pursuit of retribution. This same dikē unfortunately leads to the fall of Clytemnestra as well as Electra pursues the same.
“I was just following orders.” That line was infamously muttered as Stanley Milgram witnessed the Nuremberg Trial of Major German War Criminals (Cuomo et al., 2007), after which he began to experiment to answer the question: “just how likely are human beings to blindly follow the orders, just or unjust, given by a legitimate figure of established authority?” In his studies, he provided a way to study obedience to authority by operationalizing obedience. According to Dr. Schreier (September 13, 2016), to operationalize is to label and describe variables of interest, giving a concrete meaning to a variable that would otherwise be quite ambiguous. There can easily be many interpretations of the term “obedience,” but in his study, Milgram simply
Clytemnestra first demonstrates her own form of bravery by giving up all pride and begging Achilles to protect her child from cruel and untimely death. Clytemnestra responds to the messenger’s news that Iphigenia had been chosen by Artemis to live with the gods because of her “generous blood” and willingness to sacrifice herself. While the Chorus of Women seems to think this is a cause for rejoicing, Clytemnestra’s bitter diction “stolen” (1.1230) reveals her anger. She is defiant in her anger, even questioning the gods’ status: “What gods?” (1.1231). Clytemnestra’s bitterness at the end of the play foreshadows her murder of Agamemnon upon his return from the Trojan
He drags her to Aegisthus’ corpse and coldly says,“You love your man? Then lie in the same grave. You can never be unfaithful to the dead” (The Libation Bearers, 881-882). Criticizing Clytemnestra’s infidelity in her first relationship, Orestes sought to rectify her wrongdoing by coercing her into devotion for her second lover. Orestes demands that Clytemnestra fulfills her role as a wife with Aegisthus, the role that she had neglected with Agamemnon. By slaying Clytemnestra along with her lover, her loyalty will be imperishable and her duty as a wife
In the tragic play the Agamemnon, Aeschylus portrays Clytemnestra as a dominant, independent and cunning Queen. When her husband Agamemnon sacrificed their daughter Iphigenia in exchange for favorable winds, she sought vengeance on her husband and goes to extreme lengths to obtain it. Her use of manipulation plays a significant role in leading up to her triumph at the end of the play. Clytemnestra cleverly manipulates Agamemnon to attain her goal of murdering him.
One of the positive effects includes the adult children being able to save money. The child could save for his or her own place, sleep at the house of the parents while he or she searches for a job, or stay there while he or she attends a nearby college. Arguably the most effective reason to stay at your parent’s house would be by making the decision to go to school. That way, the child can focus on college rather than working his or her hardest to pay extra bills that would be unnecessary if the child stayed at home. If the child is already in a situation where he or she do not have a lot of money, then the best investment of time would be in getting a degree. Another positive effect includes the capability of everyone in the household to bond and make new memories. One of the most heartbreaking times in parents’ lives can be watching their children leave the house, generally for college. If the child is fortunate enough to have the college located near his or her parents’ house, extra time can be spent together as a family. Although this may not be the case for every home it could be a possibility. A child living with his or her parents may cause stunted development in the child, which can have negative impacts. With a child being able to depend on his or her parents to cook, clean, and pay bills for them he or she are not forced to grow up. This eventually leads to the children having