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The world of healthcare is driven by competition; the organizations that deliver quality care to their patients, employees, and third parties will generate more profit when compared to organizations that do not focus on quality (Nowicki 2016). The organizations that choose not to focus on quality could potentially lose revenue because patients might choose to visit a hospital that finds quality an important part of their mission. Joe DiMaggio Children’s Hospital is part of the non-profit Memorial Healthcare System. This hospital focuses on delivering the best to their patients by focusing on patient-and-family centered care. They put all their efforts into delivering the best quality hospital stay. They do this not only by being known for their
Springfield General Hospital (SGH) is committed to high quality healthcare for patients, and providing tools to support physicians, nurses and pharmacists. SGH leadership approved the computerized physician order entry (CPOE) system as a solution to reduce prescription errors, and the results of the CPOE project are disappointing. The data show increased prescribing errors after implementing the CPOE; resulting in increased costs for adverse drug events, rather than the planned cost reduction (Spector, 2013). This change management plan provides the SGH board of directors and executive management team pragmatic steps to increase quality for patients by assessing the root issue of hospital
For many years now, my biggest influencer has been Roberto Clemente, who played Major League Baseball in the 60’s and 70’s. Roberto Walker Clemente was born the youngest of seven children to Melchor and Luisa Clemente in Puerto Rico on August 18, 1934. Although growing up poor in Barrio San Anton in Carolina, he was happy and remained very close to his family and to his country and its inhabitants throughout his entire life. Roberto was an industrious young man and worked various odd jobs including milk delivery. He began playing baseball with his brothers and friends and was eventually signed for forty dollars a month by a professional hardball team in the Puerto Rican town of Santurce. His natural ability got him recognized by a Dodger scout and he was signed in 1954 to a minor league team in Montreal. His
Roger Clemens is arguably one of the greatest pitchers ever in Major League Baseball history. Clemens has built an astounding and exciting career filled with impressive statistics that may rarely be duplicated. His career extends from the early 1980’s into the new millennium, and continues today. During this stretch, nicknamed “The Rocket”, he won more Cy Young awards, seven, than any other pitcher in MLB history. The Cy Young award is given annually to the League’s best pitcher. In 2003 he won the 300th game of his career. He is only one of four MLB pitchers in all time to pass the 4,000 strikeout mark.
Joe DiMaggio is an All-American baseball player who was a great influence on the United States. Joe had a great life filled with marriages, kids, and a great baseball career. Joe DiMaggio had many successes and failures during his baseball career, making him very interesting in the eyes of the public.
David Ortiz is an icon because of his contributions to the welfare of children and to baseball. His charity raises money to give kids medical care that they need or don’t have access to, and trains doctors and nurses. He has made significant contributions to baseball by changing the designated hitter’s role and donating equipment to children in need. If more wealthy people followed Ortiz’s humanitarian values, many of our current problems like poverty, racism and education imbalance would most likely not exist.
parents names were Enrique and Angela. Angela was his mother and Enrique was his dad. His
During the initial in person interview I asked about Jordy Gatto’s background and how he was raised. He responded with the story of his birth on December 14, 1994 in Pennsylvania’s Ellwood City, Jordy Gatto grew up with both of his parents and an older brother. In the second interview he informed of his intelligent mom, who attended nursing school, and his brother was in school. All while working under his kind father doing tasks that requiring manual labor such as repairing and constructing. Ironically the word “gatto” means “cat” in Italian, as Jordy himself considered the family “a bunch of hairy Italians”, who had chickens, dogs, and a cat for pets as part of the Gatto family. When I asked him what his favorite activities were in high school. He mentioned pole vaulting and weightlifting, gave me the impression of a fitness jock. However, as soon I dove into his interests I discovered his passion truly lay with Nature and her creatures. That Jordy’s recurring solemn and love for nature and animals are just hardwired into his DNA.
Competitive advantage matters greatly to those responsible for the management of healthcare institutions. Together with rapidly escalating healthcare costs, increasingly complex medical technologies, and growing regulatory and legal pressures, healthcare organizations face a critical need to improve the quality of care at reduced costs (Cu...
After first reading the essay “Sports Should be Child’s Play,” I believe David Epstein made a valid point when discussing the issue of children participating in competitive sports at a too young of an age. He effectively delivered his argument by giving an appropriate amount of evidence without crowding the piece and losing the reader. There were certain sections of the essay that would have been difficult to understand without context, however Epstein was able to guide the reader and explain the evidence and situation when necessary. The title of the essay drew me in because “child's play” coincides with something that can be easily accomplished and is enjoyable. However sports, at the higher level, are challenging and are required to be taken seriously. If children are playing at competitive level too early in their life, it can cause a loss of enjoyment and be detrimental to their physical and mental health.
This paper will propose the major steps that Caring Angel Hospital (CAH) could take to achieve each of the following goals: Improve the quality of care, add value to the organization, improve employee morale, design an efficient organizational chart, create a strong team environment and create the hospital’s competitive edge. It will also recommend one approach that the hospital could use for acquiring a larger market share given the prevailing financial circumstances. It will investigate two value-added services that CAH could offer to strengthen its value proposition and examples of the advantages of those services.
In her paper emerging model of quality, June Larrabee discusses quality as a construct that includes beneficence, value, prudence and justice (Larrabee, 1996). She speaks of quality and value as integral issues that are intertwined with mutually beneficial outcomes. Her model investigates how the well-being of individuals are affected by perceptions of how services are delivered, along with the distribution of resources based on the decisions that are made (Larrabee, 1996). She speaks of the industrial model of quality and how the cornerstone ideas of that model (that the customer always knows what is best for themselves) does not fit the healthcare model (Larrabee, 1996). Larrabee introduces the concept that the patient va provider goal incongruence affects the provide (in this case the nurse) from being able to positively affect healthcare outcomes (Larrabee, 1996). The recent introduction of healthcare measures such as HCAHPS: Patients' Perspectives of Care Survey has encouraged the healthcare community to firmly espouse an industrial model of quality. HCAHPS is a survey where patients are asked questions related to their recent hospitalization that identifies satisfaction with case based solely on the individuals’ perception of the care given. This can lead to divergent goals among the healthcare team or which the patient is a member. Larrabee’s model of quality of care model
...lthcare system is slowly shifting from volume to value based care for quality purposes. By allowing physicians to receive payments on value over volume, patients receive quality of care and overall healthcare costs are lowered. The patients’ healthcare experience will be measured in terms of quality instead of how many appointments a physician has. Also, Medicare and Medicaid reimbursements are prompting hospitals, physicians and other healthcare organizations to make the value shifts. In response to the evolving healthcare cost, ways to reduce health care cost will be examined. When we lead towards a patient centered system organized around what patients need, everyone has better outcomes. The patient is involved in their healthcare choices and more driven in the health care arena. A value based approach can help significantly in achieving patient-centered care.
According to Fred Lee (2004) hospitals use clinical results and process improvement as a gauge of quality as this data can be readily measured and objective. Conversely, patients judge the quality of care by individual perception. Therein a gap of what the patient’s perception of quality care and how the healthcare providers perceive quality of care is created. The purpose of this paper is to discuss the Gaps Model of Service Quality while comparing the findings of the work done by Fred Lee in the book, If Disney Ran Your Hospital: 91/2 Things You would Do Differently.
Outstanding healthcare facilities try to compensate patients for economic and non-economic losses. They ensure the patients have their time and concerns addressed. They make sure that the patient experience makes them feel good.
When asked to state the primary goal of his business, Dr. Slez cited “high quality health care service” as the firm’s main objective. The effective treatment of, and development of trust with, the practice’s patients, Dr. Slez continued, takes precedence over profits. Indeed, if all healthcare firms placed profits above patient care (and many do) we would be far worse off. While doing what is needed to stop the spread of a disease or alleviate pain may not always be the most cost effective approach, it is the approach demanded by the government and general public. This is not to say that Dr. Slez’s firm does not try to maximize profit. The f...