Jet Airways Case Study

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3 DISPUTES IN JET AIRWAYS
Industrial Disputes are a result of conflicts or difference of opinion between the employer and the employees on the terms of employment.
Forms of Industrial Disputes:
1) Strike: Stopping of work by an employee or a group of employees to pressurize the management to accept their demands.
2) Lockout: The employer shuts down the workplace to put pressure on the employees to accept their terms and conditions.
3) Gherao: The Union members surround their employer in his office and do not allow him to leave.
4) Picketing: When some men stop the employees to enter the place of work in order to attract attention of common man about the dispute going on in the company.
5) Boycott: When workers boycott the use of company product …show more content…

Since the aviation industry was going through a tough phase at that period, experts felt that this was the way to streamline operations and remain competitive.
In the first phase, they lay off almost 850 cabin crew and in the second phase, around 1100 employees from all the departments including pilots, cabin crew, ground staff, services and management. The employees opposed saying that this had been done without giving them any prior notice. A lot of political parties and organisations also opposed following which, the chairman of Jet, Mr. Naresh Goyal reinstated the employees a day later saying he was totally unaware of these happenings and got to know about it only from media.
Although a month later, in November 2009, Jet announced that it would consider about 5-20% salary cuts for its staff, depending upon the rank of the officials in order to handle the aviation …show more content…

Total of 500 pilots were reported sick and went unanimously on leave. The management obtained an ex parte order from the Bombay High Court by virtue of Sections 22 and 23 of the Industrial Disputes Act restraining the NAG from striking but that did not work. The strike continued for 14 days causing an approximate loss of 15crores daily and hardships to innumerable customers due to cancellation of flights. The pilots maintained that they would not return to work until the management took back four colleagues who were sacked. Two of them were allegedly shown the door 45 days ago for forming a union – the National Aviators Guild (NAG) – while the other two were sacked as the protest action began. The four-day strike had led to the cancellation of nearly 700 flights, costing hardships to over 28,000 passengers.
To deal with the situation, the airline set up a crisis management centre to continuously monitor the situation. At the crisis centre, a team of 15 personnel from planning, revenue management and public relations worked round-the-clock to reschedule various flights and monitor the

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