JB remittance payment system Ensuring a modern deposit/payment service through all branches in the country, JBL has successfully launched an online service named “On-line JB Remittance Payment System” which is developed by the bank’s own IT specialists. This service has been categorized under the following three modules:
1. JB Cheque Payment System
2. JB Cash Deposit System
3. JB Remittance Payment System
Besides, Online banking (Real time) system has already been implemented in 174 branches by 20
BACPS For minimizing fraud and forgery, reducing cheque carrying and clearing cost, payment processing time in a wide range, the bank is applying BACPS and settling payment of all cheques throughout the country under a single head of the Bangladesh
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It ensures the customers not to queue in a line and move to multiple fronts for taking required service. Citizen Charter As per regulatory directives, Citizen Charter has been pegged on the wall at the entrance of Head Office as well as in all other branches. Customers may ensure their access to necessary facilities through it.Right to Information JBL has issued an instruction circular in the light of the
Right to Information Act-2009. The circular focuses on right to information, information preservation, fields of information delivery, request to access information from information delivery unit and on its work areas. In order to ensure this, right to information delivery units have already been formed in all levels from branches to Head Office by appointing Information Officer and appellate authority. For the branch level information, the respected officer in favor of branch manager, for area/division level information respected area/divisional office of the bank in favor of area/division chief and for Head Office Deputy Gen Manager of MISD in favor of honorable CEO &
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By this type of interaction, the staffs of the bank serve the customers and deliver prompt service to meet the needs of them. Staffs are well-trained to serve the customers to achieve their satisfaction and gather customers’ feedback for business and further improvement.
Help Desk
As clients are the power house of banking endeavor, JBL imposes highest priority on the needs and satisfaction of them. For this purpose, help desks have been set up in all branches and in the ground floor of the Head Office.
Under the control of Human Resources Department, Officials of the desks are prompt in providing services to the customers. Customers can take help from this Help Desk by communicating personally or over mobile phone or by e-mail. Another Help Desk of the same kind has been set up in the 8th floor of the Head Office to settle down remittance related complains. Besides, a Help Desk has been established with 10 IT personnel in the 23rd floor for mitigating the problems related to online banking and computer usage in the
Besides marketing its customer service, the company markets different programs according to its three major types of customers. Some of them being,
Satisfying and pleasing customers have become something of a corporate obsession. Customer is served in the best, effective and most efficient manner and this practice has become critical.
The customer support and customer service functions are more than departments; they are part of an essential strategy for growing your business. In the modern business climate, customers expect answers to their questions immediately. When the right information is available anytime, from anywhere in the world, customers are more likely to have a positive experience, thus customer loyalty will be increased. It is a known fact that the cost to obtain a customer is ten times higher than to maintain and keep existing customers. (Gouran, Dennis, W.E. Wiethoff, & J.A. Doelger. (1994). Mastering communication. 2nd ed. Boston: Allyn and Bacon.) Not in Reference Pg.
The product team kept in very close contact with the customers through phones, email, blogs, surveys, polls and supporting feedback from the users.
*Perform the duties as the administrative supervisor left to manage the office and provide instructions, develop, guide, support and instruct volunteers and staff on particular tasks.
Initially the bank’s core banking system was product oriented, but the need of the hour was to develop a customer oriented system, because the challenge is to build customer loyalty, cross sell, and enhance repeat business.
In many business industries such as retail, sales, and manufacturing, customer service is a must. If the mentality of ‘the customer’s always right’ didn’t exist then these industries may not have very good success with customer service. It doesn’t always mean all customers are right all the time but it gives them the ability to work through their differences and make the customer
It is the responsibility of the TMT to support the CEO and the DMD in:
Customer service representatives are in charge of collaboration with customers by means of telephone, email, fax, mail, or in individual. They are the first purpose of contact of the customer with the company. It is their obligation to answer inquiries, settle issues, handle complaints and react to requests. Customer service representatives are required in all fields; finance, assembling, medicinal and protection, just to give some examples. Bosses depend on them to secure helpful communication in the middle of company and customers. I have interviewed Mr. Jacob Dawson who is working as operation manager in customer care services department at Universal Techno Outputs (UTO).
Customer service by definition is the ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth publicity and return business (Lucas, 2012, pg.7). In other words, it’s making the customer pleased so that they keep doing business with you all while making sure that the employees get along and work together well. In every business there is a form of customer service. Unfortunately, it is not always excellent or even decent. Some businesses just either don’t care or possibly just don’t have the training to deal with some of the obstacles that come with dealing with customers on a daily basis. I’ve been in the restaurant business for over 13 years and I can tell you that there are skills that some are born with and others need training on, yet either way they should be used whenever interacting with customers.
Consumers desire timely, resourceful help at their fingertips. Plus, the cost of call centers can be expensive and difficult to manage.
Communication modern technological tools that have been enhanced by Information Technology are having an impact on changing the very structure and communication of banking. That is, clients are enabled to make their banking transactions whenever and wherever they want. Bank clients, by just logging on their online account, can transfer any amount of money from their account to any other account, check their last processed banking transactions and apply for loans and other banking services. According to Keyes ( 2000, p.591) 'electronic checks provide consumers with the benefits of convenience and safety while allowing billers to maintain their existing depository relationships with their banks'. Further, e-mails has enabled bank employees to notify their customers of any new enhanced bankin...
Provide training sessions and advice to other staff, so all staff are to a high level of dispensing.
Customer Service is the provision of service to customers before, during and after a purchase. The perception of success of such connections is subject to workers "who can modify themselves to the identity of the visitor". Customer service concerns the need an association relegates to customer service in respect to segments, for example, item development and valuing. In this sense, an association that esteems good customer service may spend more cash in preparing representatives than the normal association or may proactively interview customers for feedback.
Clearing of bank mechanism include collection and payments of cheque, demand draft, payment regulate and dividend warrant etc. it’s a best service offer by the bank. It helps the customers a lot necessary role of commercial bank is to accept deposit and to honor cheque drawn upon them. Typically cheques are used for the payment making to account holder. Collection and payments of instrument are known as outward and inward clearing. During my training in clearing department Mr. Usman help me to improve my learning.