High Reliability Organization

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High-Reliability Organization
Executive Summary Baldrige Performance Excellence Program is a quality program that conducts analysis and evaluation of various entities such as business, healthcare and other public and private sector organizations, to identify the performance and sustainable management. They oversee performance excellence and global leadership of these organizations in agreement with the federal provisions and customer satisfaction. The organization, through its Malcolm Baldrige National Quality Award (MBNQA), recognizes U.S companies for their quality and performance excellence which increases value to consumers and/or stakeholders; leading to organizational sustainability. To achieve such an award, organizations must strive to meet the standards of the MBNQA while continuing to improve in overall performance and satisfying consumers at large. Long-term care organizations must meet the elements required to meet the criteria of the MBNQA. The criteria as described in the Highly Reliable Organization Matrix include leadership, strategic planning, customer and market focus, measurement analysis and knowledge management. Additionally, they include human resource focus, process management, and business/organization performance results. In long-term care organizations, leadership must be …show more content…

The implementation of objectives is validated through proper supply chain management. There is also inspection, prioritization of service delivery, emergency preparedness and safety systems to ensure product improvement, excellence, and reliability. Lastly, organizations focus on the positive results of services provided to determine if the operations of the facility are a success. A positive community response to the service delivery is the key measure of performance. The financial profitability is weighed on the impact of the services delivered against the

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