Harley Davidson Case Analysis

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Introduction
Harley-Davidson, Inc. (NYSE: HOG, HDI formerly) is one among the top heavyweight motorcycle manufacturers worldwide. It manufactures heavy motorcycles and is US-based (Milwaukee, Wisconsin to be exact). Harley-Davidson is a parent company of a group of companies – inclusive of the Harley-Davidson Motor Company (HDMC) and Harley-Davidson Financial Services (HDFS). The company makes sales of over 750cc class motorcycles made for cruising on highways; it offers over 30 models of motorcycles for touring alongside custom-made Harleys via a network spread across the world comprising over 1,600 dealers across 6 continents. The company’s motorcycles are uniquely designed – their designs along with exhaust notes are distinct. More so, they are noted for their being heavily customized; the customization brought about the chopper motorcycle style. Harley-Davidson as a brand has been and still does attract a loyal (brand) community, with the Harley-Davidson’s logo licensing accounting for approximately 5% of the net revenue of the company (41 million US Dollars in 2004). Its range of products in the United States is priced between 8,100 and 31,000 US Dollars. Annual sales for 2012 in total were 5.6 billion US Dollars, with net income at 624 million US Dollars, or 11% of the sales. The US is its major market (68% of the sales) with the rest predominantly done across western countries. It is dominant in the US, with a 60% market share. There are limited sales in the developing countries. Worldwide, Harley-Davidson has a market share of 35% for the heavy motorcycles with an engine displacement of over 651 cubic centimeters (cc), whereas BMW, the second largest maker, has a 20% market share, approximately. Besides the design, manufac...

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...better than Harley-Davidson at present. Third, customer preferences and/or tastes do change, and also, the segment of the market in which the company opts to compete has a possibility of becoming fundamentally altered.
Generally, unlike the automobile market whereby companies use differential tools to achieve differentiation, differentiation in the motorcycle sector is highly difficult owing to the products’ nature – products are durable, but their homogeneity is more or less the same. Yet companies, for instance Harley-Davidson, offer product differentiations via product design, performance, and features. Services provided include damaged product or broken spare parts’ replacements, and ensuring a quick supply via a company’s own channels of distribution; after-sales services are being provided by these companies in order to strengthen relationships with customers.

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