Introduction 1. The skills and characteristics of the General Manager that you require
“Leadership might be interpreted in simple term, such as getting others to follow or getting people to do things willingly or interpreted more specifically” (J.Mullins, 2007).
“The ability of a company's management to make sound decisions and inspire others to perform well. Effective leaders are able to set and achieve challenging goals, to take swift and decisive action even in difficult situations, to outperform their competition, to take calculated risks and to persevere in the face of failure. Strong communication skills, self-confidence, the ability to manage others and a willingness to embrace change also characterize good leaders” (investopedia,
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This optimism characteristics it can be positive and it can be negative. A positive optimism would make a good relationship with the organization because it would make organization feel comfortable to do works and feel more motivate to do a works.
“Conflict-resolution skills as important as it is for general managers to be seen as part of the team, employees also look to them to resolve disputes quickly and fairly. An effective general manager can spot conflicts before they get out of hand and have the ability to resolve unforeseen conflicts as they arise”.
What I understand about conflict-resolution is a good general manager would know either the organization have problem or not by looking at the organization and a good general manager would know how to solve the unsolved problem by look at the organization.
The conclusion is general manager should have the skill and characteristics to be a good general manager. From that the skill and characteristics of the General Manager that I require for the skill is communication, decisiveness and passion, for the characteristics is creativity, optimism and conflict-resolution. I also have state the reason why I choose the skill and characteristics that I want General Manager should
...spects of what makes up an effective leader, it is clear that there cannot be one clear- cut and dry definition of what a leader is. A leader is a make up of many different attributes and qualities. An effective Leader encompasses all of the attributes which go along with facilitating ideas and allowing an organization to grow and flourish, as well as inspiring and motivating those he or she oversees to do the same. A Leader has the ability and almost the reflex action to surface when it is time for a difficult task to be accomplished or a difficult decision to be made. Leadership may be a type of management but a manager is not always a leader. “Leadership is the art of accomplishing more than the science of management says is possible.”
Managers and associates continually face conflict in the workplace. Using the five conflict resolution styles and knowing when to use them makes resolving differences easier.
To be a great leader there are many qualities you must have. The hard part is actually knowing what qualities you need, because their are different types of leaders. For example you might be a business leader. These leaders do everything they can to motivate their co-workers, make sure the business stays firm, and also are well prepared for any crises that may occur. Anne Mulcahy the CEO of Xerox surely didn’t know her business was going to undertake many financial barriers, but instead of letting it get her and filing for bankruptcy, she took full responsibility and lead the business towards success by reducing the company’s workforce and eliminating the entire desktop portion of Xeron. According to U.S. News &
Many definitions exist on what leadership is. Despite the many differences in definitions, they all describe the leader as someone who influences others. Leaders transform individuals around them allowing them to work to their full potential. In order for a leader to be successful they must be knowledgeable, self- confident, and effective communicators. These characteristics will create a positive workplace environment that results in an increase in productivity. Leadership is not defined by titles or salary. Leaders must acquire their skills and continue to improve on them through learning. Good leaders provide a vision and help motivate others to make that vision happen. The leader must be effective and successful in creating a strong institution.
In Chapter One of Emerging Systems for Managing Workplace Cnflict: Lessons from American Corporations for Managers and Dispute Resolution Professionals, authors, David Lipsky, Ronald Seeber, and Richard Fincher (2003) lay the foundation for the rest of the book. They provide historical background on why corporations have shifted from dispute resolution to conflict management and stress the fact the “substantial dissatisfaction” that must drive companies to change how they handle dispute resolution (Lipsky, Seeber, & Fincher, 2003, Chapter 1, Inclination to Change). In addition, the authors articulated the differences between dispute management and conflict management (Chapter 1, Litigation, Dispute, and Conflict Management), detailed the five characteristics of an integrated conflict management system, listed the eight essential elements of a fair conflict management system, and pointed out other characteristics that effective conflict management systems share (Chapter 1, The Concept of a Conflict Management System).
Leadership is all about power and influence. Leaders use their power to get goals accomplished. A simple distinction is between two forms of power. Socialized power is used to benefits others and fulfill their needs. The other form is personalized power, power that is used strictly for personal gain. These two forms are not mutually exclusive, a leader can use their power to benefit society but also gain personally. However, leaders can become intoxicated by their power, engaging in unjust behavior simply because they have the power to and will get away with it. They focus on their own desires and are less able to see others' perspectives. A good leader should have good qualities to represent. Some of these qualities include honesty, their business and it's society are a reflection of their leader, having honest and ethical behavior and making it a key value will result in the team following that behavior. Another important quality is communication, being able to clearly describe what is needed to be done is crucial. If they can't relate their vision to their followers, they ...
Huan, L. & Yazdanifard, R. (2012). The Differences of Conflict Management Styles and Conflict Resolution in Workplaces. Business & Entrepreneurship Journal. 1(1), 141-155.
Bass, 1990, explains that the word ‘‘leadership’’ was initially used to explain political influence and control of the British Parliament in the 1800s. He further elaborates that leadership was based on heritage and appointment and used to take place often in Anglo-Saxon countries (Bass, 1990, p. 11). Katz and Kahn, 1966, p.334 expands that leadership is to acknowledge the skill to influence others on organisational relevance. Michener et al. (1990) described leadership ‘‘as a process that takes place in groups in which one member influences and controls the behaviour of the other members towards some common goal’’ (cited in Denmark, 1993, p. 343), signifying that the control of employees was a required aspect of effective leadership. The assumption therefore is that if someone is to lead, he should extend beyond influence. This comprises motivation and helping others to accomplish the goals of the organisation.
Along with the preparation for conflict resolutions, understanding the situation in the team during the conflict is important. Clarifying positions along with listing the facts and all the necessary analyzation of the particular situation helps in resolving the conflict in a team. Applying this process can effectively address and resolve the conflict in a
Leadership is defined as the ability to accomplish a set goal(s) due to the act of inspiring and motivating a group of your peers. Former United States president Dwight D. Eisenhower made famous a quote that stated, “Leadership consists of nothing but taking responsibility for everything that goes wrong and giving your subordinates credit for everything that goes well.” (Notable-quotes.com). One of the most important aspects of the work area is leadership. Without leadership, there will be no guidance to for teamwork and the percentage of successful goal will be slim to none. Becoming a great leader is no easy feat however. An exceptional leader must lock in on specific attributes such as intellect, moral character, and human understanding. It doesn’t seem like much, but for a majority of people it can be almost impossible. These qualities alone listed above are some of many important qualities that will allow a leader to inspire and guide a group of people towards goals successfully.
Many Scholars characterize the core qualities and skills necessary for an effective leader. Useem defines leadership as “Creating a vision and translating that vision into actions”. Historically, an effective leader was assumed to be exceptionally knowledgeable, authoritative, and dominate. Those leaders applied the command and control method to lead an organization. With the passage of time, this definition has been changed. The modern definition of an effective leader is honest, courageous, trustworthy, inspirational, and result-oriented. Today’s leaders create shared values and vision, and empower others to achieve their targets.
workplace include greater total resources, greater knowledge band and a greater source of ideas. However, these advantages can also bring on conflict within teams and the entire workplace. Varney (1989) reported that conflict remained the number one problem within a large company. This was after several attempts were made to train management in conflict resolutions and procedures. However, the conflict remained. The conflict possibly remains because the managers and leaders did not pay attention to the seriousness of the issue. In order to maintain an effective team, leaders and team members must know and be proactive in the conflict resolution techniques and procedures.
Look up the word conflict in the dictionary and you will see several negative responses. Descriptions such as: to come into collision or disagreement; be at variance or in opposition; clash; to contend; do battle; controversy; quarrel; antagonism or opposition between interests or principles Random House (1975). With the negative reputation associated with this word, no wonder people tend to shy away when they start to enter into the area of conflict. D. Jordan (1996) suggests that there are two types of conflict: good, which is defined as cognitive conflict (C-type conflict) and, detrimental, defined as affective conflict (A-type conflict). The C-type conflict allows for creativity, to pull together a group of people with different opinions or ideas, to combine and brain storm all thoughts to develop the best solution for the problem. The A-type conflict is the negative form when you have animosity, hostility, un-resolveable differences, and egos to deal with. The list citing negative conflicts could go on forever. We will be investigating these types of conflicts, what managers can do to recognize conflict early, and what strategies they can use to resolve conflicts once they have advanced.
In the organizational setting, it comes through job retention or desires to be met, employer/employee disagreements and settlement, confidentiality reports and information sharing; all these leads to change in feeling and attitude. However, there are conflict management challenges facing many organizations in Nigeria. It is phenomenal, but can be controlled or managed. Notably, there seems to be growing importance of the conflict in various organizations. Olu and Adesobomi (2013) in a survey revealed that managers spend most of their time handling issues and that conflict management is important for them to function effectively. This means that conflict is always an issue and that peace is one of the important tools needed for an effective running of the organizational Conflict Levels of Educational Supervisors”, stated that supervisors sometimes experience organizational conflict which included other inter-groups and even with departmental heads. Furthermore, communication competence was reported to predict organization conflict. However, conflict remains an issue in organizations and the objective of conflict management are mainly to issue good lasting and quality solution. It is to give disputants fair process and sense of empowerment to resolve conflicts (Spiroska, 2014). This means that conflict is a continuous process and does not cease. However, as a result of a large number of cases of poor conflict management, its
It is very important for managers at all levels to respond quickly and effectively to conflict within their workplace as the longer the conflict exists, the more damage it causes. For personal conflicts, the organization should have a published procedure for filing grievances: