Federal Credit Union Interview Report

The organization I picked for my Interview paper was First Capital Federal Credit Union. The credit union is a non-profit organization in the public sector that solely operates on the benefits of its members. Before taking the name First Capital Federal Credit Union, the organization originally went by the name S. Morgan Smith Credit Union, and later became known as Allis Chalmers Credit Union when the company was acquired by the S. Morgan Smith Company on April 1, 1959.

In 1986, Allis Chalmers Corporation broke up and the Credit Union was incorporated at the federal level on November 15, 1993, and became known as First Capital Federal Credit Union. The branch where I conducted my interview is at 2602 Course Road, York, PA, the branch reopened

Her main responsibilities, and duties include overseeing the day to day operations of the branch, providing support and guidance for the branch staff, visiting local businesses to try and grow her branch, approving, and not approving loans her lending staff requests for their members, training new hires, helping members and reporting daily, weekly, and monthly on various aspects of banking.

The most critical problem my interviewee encountered the past year was staffing, she had a handful of employees leaving several positions in her branch that needed filling. Moreover, the process of hiring and training took some time, and getting the staff in place was time consuming. Other critical problem my interviewee encountered is calming down the customers after a misunderstanding with a bank teller.

A problem she will expect to encounter in the future is always competing with other financial institutions for loans and account business and working hard to keep their members’ business with First Capital Federal Credit Union. What’s more is, she expects to encounter challenges of improving the customer experience, increasing staff satisfaction, reducing costs and improving the branch’s

She meets the last function of controlling the organization by approving (or not approving) loans that her lending staff request for her member. Moreover, she controls the standard of that branch by the type of employees she hires, and the number of employees she hires.

In chapter two of the business management course we learned of the term structured problems; these are straightforward, familiar, and easily defined problems. In the Interview, the problem arose from the employees leaving several positions in her branch, to combat the familiar problem, the branch manager recruited new employees, to resolve the problem. For this specific problem, the manager must follow the organization’s procedure to solve the problem.

In conclusion, the interview gave me a broad overview of the daily work day of a branch manager like the importance of teamwork, and communication. On top of that, it was amazing to witness a real-world application of the concepts taught in class like the functions of a manager, and the skills of a manager. The lessons that I got from the interview are, researching the Industry that you are working for, learning as much as possible within your field, the importance of interpersonal skills, and working with others, lastly, going above, and beyond of your job expectation, and showing a willingness to