Evaluating Customer Service

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Compliant Solution
The time I received a service that I was not satisfied with was a time when I went to a hotel to have a meal and waited for more than 20 minutes for someone to attend to me. Later the hotel attendant came to me and was rude when I complained about having waited for long and the need to improve their service. Basically, I was not satisfied with the way my complaint was handled.
Customer complaint is important to a company as it gives various ways and methods of which the business can improve the quality of its products and services as well as handling their esteemed customers. Additionally, a business is able to identify bad products and providing an opportunity of giving better services since most of the customers who are …show more content…

It was a requirement by the company for every customer to give feedback about the service and quality of products they received which I suggested on how to improve their services.
Customer feedback is important in improving company's customer service as it gives clear information about what the customers like and what they do not like as well as knowing their wants. In addition, feedback enables a business to improve their services, personnel, and products. The best customer feedback tool that would provide the most benefit for the company is Grab feedback tool that enables the business to attain, analyze and manage customer's feedback in order to solve problems and increase customer satisfaction.
Guarantees
I received a guarantee that the business will improve on its service by increasing the number of attendants in the hotel and ensure quality meals for the esteemed customers. The guarantee was in line with the element of effective guarantee because it assures about performance improvement, giving feedback and monitoring the customer's welfare in the

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