This case deals with how the customer-centric process helps support project management. Customer-centric process is used to ensure that the collaboration between the project managers and team members is clear and concise. The primary focus is the process of answering questions and addressing issues sooner rather than later which could impact the communication between the project manager and the (customers) which are stakeholders by providing quality customer service. This paper will identify the primary and secondary issues, evaluate the advantages and disadvantages of customer-centric experience through project management, and a conduct SWOT analysis of how the process works. he main purpose of customer-centric process is to set a collaborative environment between the project manager delivering the project and the stakeholders that will be using the service or product produced by the project. In 1987 Huawei, the largest telecommunications equipment marker around the world was considered a well-established company in the ICT solutions field. Huawei IT products and smart devices were being used in over 170 regions and …show more content…
The companies use a “distributed PMO” which requires both to have an understanding on how PMO works in such an environment they have chosen to work in. The company’s success depends on ensuring that all project managers and team members maintain an open relationship with customers, doing this provides customers with updates on the project, a changes that have been made, and if the project will be completed within the time frame
As Dr. Matulovic background was from process development, he felt that the problem was more towards governance and process. He did a great job of getting the team under one umbrella, and also installing a system with process driven approach, responsibility for the weekly report and monthly budget checks. PMO did what was deemed necessary from and IT team, they started working towards on-schedule and on-budget projects and there were qualified project Managers who were responsible for the Management of IT projects.
Action #1: Training in project management. As stated in the case, these organizations were at different levels of project management maturity, including two of them that were “clueless” about project management. As their goal was to implement an enterprise project management methodology, training in project management represent the first step in this endeavor. It will also help them to create a general and common understanding of what project management is and how it should be implemented, as the other tow companies that knew and implemented project management, exert their implementation in a different way.
Project managers, as mentioned earlier, are becoming a highly sought after commodity. There are many fields which project management professionals may enter into, such as constructions, engineering, logistics, and information technology. For those project managers who are interested in expanding their careers with new skills, this is phenomenal news. In order to validate project management on the corporate level, researchers view that ownership is required from the top (Chandler & Thomas, 2015). Corporate executives need to understand the importance of PM and embrace its functionality within the organization. This will ensure that project management continues to stay linked with areas like personnel, finance, and production. The nature of project management is crucial to business success, and enables proper development and implementation of solid practices. This further highlights that hiring project professional’s remains essential as businesses become “supported from top to bottom and from edge to edge” (Project Management is Vital for Business Success,
A project is a temporary endeavour undertaken to create a unique product or service. They are goal oriented, have a definite start and finish time, must be done within cost, schedule and quality parameters. Projects involve the coordinated undertaking of interrelated activities (Project Management: Achieving Competitive Advantage). According to Tom Peters, “Projects, rather than repetitive tasks, are now the basis for most value-added in business”. Based on this, it is clear that projects are of utmost importance to businesses in both the service and the manufacturing industries.
The projects in today’s world are given a lot of importance and it will continue to grow in the coming years. There are a lot of companies which do not have production, but all of them do have projects. There are a lot of books which have been published on which related to planning and managing the projects. The one of the most important one was published by the author Eli Goldratt in his book ‘Critical chain’. This book basically talks and shows how the application of theory of constraints in the field of project management. The novel is basically based on one of the MBA classes in America where a number of ideas are developed in discussions among the students and the lecturers. The lecturer is basically fighting for a tenure with the president of the university who expects a downturn in the executive MBA. The lecturer who teaches project management has a word with one the senior colleagues and project management was the right topic to teach. There were three students who were placed in the project management team of their company which manufactures electronic products. The students are enrolled in this MBA class along with other students, here they discover a new approach to project management which is known as the
Project Management Institute (PMI) (2013). Project Management Professional (PMP) Handbook. [ONLINE] Available at: http://www.pmi.org/certification/~/media/pdf/certifications/pdc_pmphandbook.ashx. [Last Accessed 20 April 2014].
The Project Management Office (PMO) is an essential support structure in an organisation that generally acts as a source for guidance, documentation, and metrics related to the practices involved in managing and implementing projects within an organisation. Their form can range from that of a department, body, entity, or group, however their underlying responsibility is defining and maintaining project management standards and guidance in a repeatable process within an organisation – i.e. their responsibility is to oversee and manage a project, which is a process that connects all other project activities and processes together.
Project management is a discipline based on careful planning, organization, motivation and control of resources to achieve specific goals and meet specific success criteria. Since every project is unique in nature, a project manager must learn to adapt and identify key areas to drive success. Thus, as a learning initiative, we were given a project to manage through a simulation program named Sim4Project. The emphasis of this simulation was on learning-by-doing, just like in a real-life project. Sim4Project provided a good mix of theoretical knowledge as well as hands-on experience. Professor Leonie gave feedbacks at the end of each period to ensure we were incorporating the project management principles learned in the classroom.
Often, the goals and visions of the projects are not clearly discussed. The project management team doesn’t understand the needs of the organization.
AtekPC might face many challenges and obstacles while implementing the PMO. AtekPC has an informal way of communication where requests for new projects are done between the lead analysts and the manager of the division. Changing this informal approach to a formal one might be difficult but can be done by explaining to employees the strengths and advantages of this process. The lack of skilled personnel in the PMO is an obstacle that can be overcome by training the current mangers and hiring new staff members. The success of PMO depends on the buy-in of the executive leadership, which if delayed can erode the value of PMO and have a negative impact on the project. There is a high risk that PMO might been seen as an authoritative figure and might face resistance, it is extremely important to clearly set the expectations to avoid misunderstandings.
The Project Management Institute defines a project as “a temporary attempt undertaken to create a unique product, services or results” (Project Management Institute 2004, 3). This definition clearly justifies the complications and probes exist, especially within the context of a local environment. While the project is started the project management needs to understand the objective methodologies that will support to identifying, classifying, documenting, of IT project. There are three primary factors that significantly
The topic of my group (group 4) was “How to totally float through your project for free” and the presentation was held by Roger Goodman who works for PMI NZ and Ernst & Young supply chain management with many years of working experience in many different countries such as Saudi Arabia and China.
It is possible to have a singular methodology for project management to specify morality and ethics when dealing with customers. Application of agile project management approaches like Atern offer a more inclusive approach for stakeholders including consistent update and revision of strategies. When the project manager violates protocol, all stakeholders should come together, clarify issues of violation, and set standards for all to follow.
According to Galdon, Solvensky, Smaltz (2014), a PMO is a centralized organization dedicated to improving the practice and outcomes of projects via holistic management of all projects (p. 315) . Among the various functions of a PMO; issuing regular communications to project stakeholders and the rest of the organization regarding progress or status of the projects and providing authoritative management and oversight of all projects, parallel with the similar functions of a VMO (Galndon et al., p. 328). Both PMO and VMO plays an important role in decision-making and creating excellent outcomes for their organization. They serve as a liaison between the stakeholders and rest of the organization to ensure the outcomes of the project match up to the needs of the users and the stakeholders. PMO and VMO also supervises and monitors day-to-day activities of the vendors and team members who are in charge of the project. Therefore, one can conclude that the functions of PMO and VMO are centered around important decision-making and oversight of the project to create an excellent outcomes for their
When planning a new project, how the project will be managed is one of the most important factors. The importance of a managers will determine the success of the project. The success of the project will be determined by how well it is managed. Project management is referred to as the discipline that entails the processes of carefully planning, organizing, controlling, and motivating the organization resources so as to foster and facilitate the achievement of specific established and desired goals and meet the specific criteria of success required in the organization (Larson, 2014). Over the course of this paper I will be discussing and analyzing the importance of project management.