Essay On Hospitality And Tourism Management

1) Introduction

Hospitality and Tourism Management (HTM) is a multidisciplinary field of study with the purpose of preparing people with the expertise, commitment, and skills for management, marketing, and operations positions in the expanding industry that provides food, accommodations, and tourism services to people away from home. As a field of study, Hospitality and Tourism Management is interdisciplinary. It draws upon a wide range of basic disciplines to provide the fundamental knowledge and skills that are required to fulfill the diverse demands placed upon individuals in management positions within the hospitality industry.

The hospitality industry includes a broad category of fields within the service industry including restaurants, theme parks, lodging and additional fields within the tourism industry. The basic purpose of this project is to explore a wider understanding of the use of Management information system and Information technology and various other emerging concerns. The project also explores the need of strategic Customer relationship management and the use of Enterprise resource planning in the attainment of the overall business strategy of an organization.

2) Objectives of the Project

• To explore the nature and need of Management information system and Information technology for Tourism and Hospitality based organization

• To analyze Information technology plans and policies of the company

• To identify the emerging issues related to Information technology for Tourism and Hospitality based organization

• To understand the need of strategic Customer relationship management and the use of Enterprise resource planning for attaining overall business strategy of an organization.

a) Research Methodologies

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... on hotel reservations and holiday packages for both official and personal travel for employees

• Flexible payment options and credit facility for an organization

• Complimentary baggage insurance on US-India travel worth US$ 500, in addition to other airline and credit card claims

• MICE - the Meetings, Incentive, Conferences and Exhibitions division can customize and plan company's off-sites and business conferences

According to the management team of Make MyTrip:-

“passion for winning goes beyond merely chasing targets and achieving them. it's the zest and zeal with which one goes about the achievement. it's not only about winning, it's about dominating!”

MakeMyTrip is the undisputed online leader in India, with its share of the travel market extending to more than 50% of all online sales, evinced by the trust placed in it by millions of satisfied customers.