Employee-Customer Relations in a Retail Store
In a department store, where customers come to shop, customer-employee relations are a key element for the stores survival.Shopping is a major part of the life of almost every person in the country.The flow of money keeps business flowing.If no one spent his or her money, Business would cease to exist.The customer comes to the store expecting to be served, and the employees are trained (or are supposed to be trained) to please the customer.Businesses exist to serve the customer, or at least that’s what the common belief is.Businesses strive to please the customer.If the customer isn’t pleased with the store, then the customer won’t spend his or her money.The customer’s money is the businesses “bread and butter”
The setting for this essay takes place in the checkout area of a popular department store, in the Detroit area, similar to K-mart, Target, or Meijers during the year 2001.It has been in its present location for about 30 years.It has been remodeled several times, it’s departments rearranged, and has had new additions added onto it.It is a place where many people can buy almost any thing that they need, from food, to clothing, to entertainment items.It has a variety of merchandise.Almost anything that can be found in a competitor store that specializes in a certain type of merchandise (like electronics or grocery goods) for usually an equal or lower price. It is almost constantly busy, since it is a 24-hour store.
As one is about to enter one can see the parking lot usually cluttered with carts.The parking lot is designed so that it slopes towards the sewer drains so that rain can be drained quickly.As you enter the store one can notice the two pop machines that are ...
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...at.If they don’t get what they want, now, they get angry.Even the most patient customers have their breaking point.Though the customer might be “tired and cranky” from a long day, what they need to understand is that the employee is probably working all day too.So they both could probably in a bad mood.“If one of them looses their tempers, the other will soon go off as well.”If the customer and employee became more understanding, then mostly everything would run more smoothly.Things happen, and when a problem does occur, it is often unpredictable.If no one became quickly upset, and just waited for the problem to be solved, the store would run more smoothly in the end (so that the next customer could be taken care of).
Works Cited
Hairston, Maxine. “Diversity, Ideology, and Teaching Writing.” College Composition and Communication 43.2. May 1992: 179-195.
The grocery market is highly competitive. Brookshire’s has found that superior customer service is the key to success. Consumers who are familiar with the Brookshire’s personnel know that they will be greeted with a friendly smile and helpful attitude. Employee meetings and up-beat newsletters from the corporate office are excellent ways of reminding the employees of the significance of making customer satisfaction the most important part of their jobs.
From the employees’ perspective; they are managed someone with experience in their same specialty who can effectively understand and review their work. Furthermore, they can move up within organization, which gives a reason for them to be loyal to the job. They also have the opportunity to work with others in their field, which allows for knowledge sharing and learning new skills. From the managers’ perspectives; this would make their jobs easier and makes them able to supervise the individual’s performance of their team members to distribute recognition, rewards and punishments accordingly. This has created an environment that hugely corresponds with Target’s core strategy, differentiation. Many of the shoppers have expressed their satisfaction with the services that provided by Target and more specifically with how friendly the staff
In this paper, I will also provide some discussion of the difference between the different civil right’s leaders and their movement in relation to the Tulsa Race Riot and why some of their advances were met with success when the one in Tulsa was met with complete failure. I will detail some of the prominent figures and the unknown figures that were crucial during the race riot and elaborate on their contributions. My thesis for this paper is as follows: After World War I the hope for equality both in the law and through the law was prominent in the minds of African Americans and many of them believed that taking a stand and declaring their rights was the way to fight against the inequalities against blacks; this was especially true for the African Americans whose actions spurred the Tulsa Race Riot of 1921.
This takes a lot of personal recognition from the employees to make sure no bad mood from an employee is being shown to a customer.
In The Grapes of Wrath the chapters go off from vignettes to regular chapters. The vignettes describe how the dust bowl and the workers migrating to California affect other people and surroundings. They also foreshadow the events of the Joads and migrant workers on their journey. In chapter 3, Steinbeck describes a turtle crossing a road and getting hit by a car. “And over the grass at the roadside a land turtle crawled…at last he started to climb the embankment…the driver saw the turtle and swerved to hit it,” (Steinbeck, 20-22). In later chapters, Steinbeck describes the turtle as he gets picked up by Tom Joad and tries to sneakily crawl away. The turtle represents the migrant workers and their journey to California through determination, hardships, and feeling out of place.
Obama, Michelle. "Remarks to the NAACP National Convention." "They Say/I Say": The Moves That Matter in Academic Writing: With Readings. By Gerald Graff, Cathy Birkenstein, and Russel K. Durst. Vol. 2e. New York: W.W. Norton &, 2012. 417-33. Print.
Graff, G., Birkenstein, C., & Durst, R. K. (2009). The Growing College Gap. "They say/I say": the moves that matter in academic writing : with readings (p. 379). New York: W.W. Norton & Co.
Dissatisfaction from customers showed with a decrease in revenue. They complained of dirty bathrooms, empty shelves, endless checkout lines and impossible-to-find employees. Including little pay for their employees, the company had a reputation for minimizing employee cost. Thus, leading to unsatisfied customers that end up shopping from their competitors and with no one wanting to start a career with them.
He made his employees feel as if working at the stores was an abyss of opportunities. He taught them customer approach, which involved looking the customer in the eye, greeting them and finally inquiring how the employees could assist the customer (Williams, 2007). Today the company...
Have you ever stayed up too late? At one time or another most people have probably experienced that feeling where their eyes start to droop and blur. It’s their body telling them they need to sleep… But do they? Many people might think losing a night’s sleep or not sleeping enough is not a big deal, but in fact, continuously lacking sleep does affect people in a bad way. People should know the healthy amount of sleep they need and some solutions to sleeping problems. Sleep deprivation causes physical and mental effects on the human body and can be directly responsible for many fatal accidents.
Customer service by definition is the ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth publicity and return business (Lucas, 2012, pg.7). In other words, it’s making the customer pleased so that they keep doing business with you all while making sure that the employees get along and work together well. In every business there is a form of customer service. Unfortunately, it is not always excellent or even decent. Some businesses just either don’t care or possibly just don’t have the training to deal with some of the obstacles that come with dealing with customers on a daily basis. I’ve been in the restaurant business for over 13 years and I can tell you that there are skills that some are born with and others need training on, yet either way they should be used whenever interacting with customers.
Customer satisfaction is the overriding factor for the successful operation. Sales of the supermarket can grow when it makes its customers satisfied with the goods or services by best policy to fit customers’ requirement. So, it can be told that customer satisfaction is followed by customer revisiting or repurchasing. They can also tell their acquaintances about products or services as good. Customer satisfaction and sales might be linked directly, companies have to check the factors periodically such as quality, schedule, layout, inventory and so on to lift customer satisfaction because even small factors that employees didn’t recognize can affect consumer satisfaction enormously.
Lack of sleep affects us many different ways in our daily lives. Think of yourself as a battery, and you’re using all the energy. After you 're done using the energy, you have to charge it. Humans are just like batteries when it comes to sleep. We use all of our energy in the day time doing our daily activities. Like a battery, if you don’t rest or charge yourself up, you’re not going to function very well. It is necessary to have a satisfying amount of sleep. Lack of sleep will affect you in ways such as: mood swings, loss of focus, change in behavior, and difficulties in everyday tasks.
Sleep is a very important factor in the human function. Our body and brain is able to reset itself and rejuvenate while we sleep. When we do not get the required amount of sleep, we start to feel lethargic and foggy minded, because our mind and body wasn’t able to replenish itself. Sleep is imperative that an insignificant rest deficiency or lack of sleep can affect our ability to remember things; decisions and can affect our temperament. Chronic sleep deficiency can get the body to feel agitated and it could lead to serious health problems such as, heart problems, stress, acne, and obesity.
Shea, Renee, Lawrence Scanlon, and Robin Scanlon. The Language of Composition: Reading, Writing, Rhetoric. 2nd ed. Boston: Bedford St. Martins, 2013. 525-529,546-551. Print.