Community service organizations are essential for the strength and liveliness of our communities. Not only do they enrich the quality of life of several citizens, but they also exemplify the highest societal values that should be extended to all citizens. In the current ever-changing environment caused by shrinking resources, increased competition for funding and skilled staff, and demands for accountability, organizations are being forced to look at new and creative ways to influence the work environment so that they can effectively deliver services Trautmann, Maher, & Motley, 2007). In doing so, it is imperative that they utilize sound management practices in order to ensure ongoing success and a continued provision of services. The following is a literature review of current and effective management practices for human service organizations which examines the ways in which organizational processes, leadership, program management, financing, and community involvement can positively impact an organization.
Organizational Processes
Effectively managing a community service organization requires careful planning and management. In doing so, organizations need to provide a clear mission and implement their strategies effectively. The following section reviews the effective methods of governance and organizational planning required in the effective management of community service organizations.
Governance
As stated by Brody (2005), “a well-managed human service organization requires a governing body that actively works with the executive director and management team to provide organizational stewardship” (p. 402). In many community service organizations, it is a board of directors or trustees that is responsible for defini...
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...onnell, C. R. (2007). The effective health care supervisor. Sudbury, MA: Jones and Bartlett Publishers.
Minnesota Council of Nonprofits. (2005, July). Principles & practices for nonprofit excellence. Retrieved from http://www.mncn.org/info/principles_and_practices.pdf.
Schmid, H. (2006). Leadership styles and leadership change in human and community service organizations. Nonprofit Management & Leadership, 17 (2), 179-194.
doi: 10.1002/nml.142.
Trautmann, K., Maher, J., & Motley, D. (2007). Learning strategies as predictors of transformational leadership: The case of nonprofit managers. Leadership & Organization Development Journal, 28 (3), 269-287. doi: 10.1108/01437730710739675.
Villinger, N. (2009). Analyzing non-profit organizations: Managerial frameworks and evaluation. The Journal of Global Business Issues 3 (1), 61-65. Retrieved from EBSCOhost.
After reading the case study Welcome to the new town manager, by Mary Jane Kuffner Hirt, I established three major problems the community of Opportunity needed to correct. These problems involved the water & sewer system, the balancing budget, & the pay-as-you-go method. The city manager, Jennifer Holbrook, must implement strategies that would correct these problems quickly.
The human service model strives to integrate employees goals into organizational goals. However, it has such a reliance upon the most committed employees. These employees, therefore, must to accomplish job tasks and feel as though fulfilled in their distinctive roles within the criminal justice organizations. This model creates a much less centralized rules and bureaucracy as the supervisors and employees become part of a team governed by an agreement of purpose. Such agreement of purpose may appear to be blurred in terms of governance within the organization since it is in human nature to not wanting to share anything of values, especially money and power. Criminal justice organizations have multiple and sometimes conflicting goals. Those
- Shi, Leiyu. Managing Human Resources in Health Care Organizations. Sudbury, MA: Jones and Bartlett, 2007.
...The employees are trained, become part of a team, and are motivated to serve the community through their commitment and investment to the organization.
The organization is governed by a Board of Trustees containing 22 members. This governing board includes all of t...
The quality of any organization that uses servant leadership improves, because of the organization’s continuous efforts on development. These efforts help create more efficient, content, empowered and innovative teams to generate more profitability (Schmidt, 2013). Starbucks’ employee satisfaction rate has increased and they have markedly grown since 2014 with their attempt to build a community by offering the free college tuition (Business Wire,
I have worked for a non-profit agency for approximately 4 years. The agency is funded by the state of Ohio under the Department of Children and Families. In 2012, the agency was expanded and now consists of approximately 55 employees. Employees range from an Executive Director, seven Supervisors, and other support staff. Prior to 2012 the agency served only up to 200 children and families and the expansion created no cap to referrals that now average upwards of 600 children. With this expansion came many new employees and supervisory changes to the agency.
Kettner, P. (2002). Achieving excellence in the management of human service organizations. Boston, MA: Allyn and Bacon
The field of human service consists of particular goals and objectives of human needs, and it promotes improved services delivery systems by addressing the overall quality of life of service population. Similarly, Human service delivery system focuses on how human service professionals approach their work. While encompassing a broad range of idea, Human service is a unique useful and purposeful discipline aiming to assist human needs and communities through an interdisciplinary knowledge base. Human services professional is a generic term for people who hold professional and paraprofessional jobs, and it concerns to improve the quality of life of people, accessibility, accountability, and co-ordination among professional and agencies in service
People are an organizations most valued resource which makes human resource management extremely important. “Human resource management, is the process of acquiring, training, appraising, and compensating employees, and of attending to their labor relations, health and safety, and fairness concerns” (Dessler, 2013). Churches and other non-profits often struggle with effective human resource management (HRM) and struggle to hire or recruit the right people whether paid or volunteer, provide orientation and training, and provide fair and competitive pay. Regardless of whether the person is a paid employee or a volunteer, it is important for churches to intentionally develop an effective approach to human resources.
The present environments for healthcare organizations contain many forces demanding unprecedented levels of change. These forces include changing demographics, increased customer outlook, increased competition, and strengthen governmental pressure. Meeting these challenges will require healthcare organizations to go through fundamental changes and to continuously inquire about new behavior to produce future value. Healthcare is an information-intensive process. Pressures for management in information technology are increasing as healthcare organizations feature to lower costs, improve quality, and increase access to care. Healthcare organizations have developed better and more complex. Information technology must keep up with the dual effects of organizational complication and continuous progress in medical technology. The literature review will discuss how health care organizations can provide effective care by the intellectual use of information.
Saleem Hylton and Ivy Hylton (his wife) and their leadership model for the AAMA is rooted in CRS initiatives and social change. The impact to the organization’s profits has consistently increased due to the organization’s popularity and positive image in the community. The residents and business owners donate to AAMA and some allow the use of their facilities off hours to use for activities or meetings sponsored by AAMA. In addition, the local officials are also more likely to donate and approve government grant opportunities for AAMA because they have consistently exhibited integrity in how they conduct fundraisers and their method of the disbursement of all awards funneled back into the communities. This approach to leadership is a process and not just a property of the positional person in charge of the organization. That is essential to make this a better world and that society works together effectively in collaboration towards a common purpose. The goal of incorporating CSR initiatives in any organization is to create positive social change. However, the leadership behind such initiatives would need to be socially responsible leaders (Shani, 2009) to properly implement and maintain CRS within an organization with their employees, environment and the communities around them. It is that approach to leadership that treats all those things very preciously and as a
According to our textbook Human Resource Management (HRM) is the policies, practices, and systems that influence employees’ behavior, attitudes, and performance. “The human resources management process involves planning for, attracting, developing, and retaining employees as the HRM planning provides the rights kinds of people, in the right quantity, with the right skills, at the right time (Lussier, 2012, p. 240).” According to our textbook the typical responsibilities of the Human Resources department fall into three categories, and they are administrative services and transaction, which handle hiring employees. The second involves business partner services that focus on attracting, evolving, retaining employees by having a clear understanding
In the article “Working to Transform Your Organization”, the issue of tackling an organization’s needed changes amongst a bureaucratic national system is a difficult one. Fortunately, they become very attainable if certain steps are taken. These outlined concepts when combined with an opportune situation yield a positive result, it seems, when associations are no longer relevant or efficient. The Department of Defense, the Federal Emergency Management Agency (FEMA), National Aeronautics and Space Administration, and the Veteran Health Administration were all examined. It was determined within their case studies that eight common lessons emerged among them. These lessons are proven that when implemented, they have the opportunity to make the pertinent modifications to bring the largest organizations in line with their purpose. These ideas could be used on an organization such as the National Association for the Advancement of Colored People, otherwise known as the NAACP.
Though, the concept of community service is not very new, its importance has developed in the past few years. There are thousands of organizations all over the world that engage and support millions of young people all over the world. People of all age groups, with a maximum number of youth involved in the process of community service. Community-based organizations include social service organizations, non-profit providers and associations that engage both young people as well as adults as volunteers. The process is beneficial both for the individuals as well as the society.