Diversity In The Workplace: Case Study

698 Words2 Pages

Ms. Johnson must take strict action against Ms. Lee for her comments against the gay couple. Ms. Lee's behavior is not only creating a risk of legal action, but it could negatively impact the inherent competitive advantages that come from a diverse workplace. More specifically, the competitive edge that comes having a direct LGBT resource. Along with race and gender, sexual lifestyle can help creativity and innovation to solve business problems
(Bateman, Snell, & Konopaske, 2017, pp. 360-361). In 2016, 4.1% of Americans identified as
LGBT individuals and 62% of Americans support same-sex marriage (Gates, 2017; Masci,
Brown, & Kiley, 2017). Niche Hotels can leverage its diversity of gay employees to address the consumer needs of that particular group. …show more content…

Johnson met with CEO Mike, he admitted the diversity training administration occurred three times, but problems persisted. CEO Mike conceded he had not implemented a positive climate change, and Ms. Lee's insensitivity appears to be a reflection of his lack his lack of action. Prevention of challenges is ineffective because training is an implemented knee-jerk reaction rather than well thought out programs. There's no indication a focus group or input from the NHG's employees. Therefore, there's no way to foresee what the program is lacking that may lead to it being ineffective. Another reason why the diversity training isn't preventing problems at NHG is it appears only to happen when a sensitivity issue arises. The lack of training continuity implies that diversity training has no reinforcement mechanisms within other programs. To improve the climate of diversity, CEO of NHG should collaborate with Ms. Johnson to create an educational program and strategical plan with reinforcement mechanisms of diversity expectations. The new diversity program should be characterized as an educational training program because an emphasis needs to placed awareness of preconceived notions

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