Difficult Conversation Chapter Summary

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Chapter 12 in Difficult Conversation consisted of a fake conversation where a coach gave advice as needed. I though this was a very interesting way to for us to see how all the skills can be used, however I don’t believe is was very realistic. It seems that most things in this book are just to easy and real life never seems to be like that. I do think actually having a coach or someone inside your head would be very useful in a conversation. What they are trying to get at is for us to learn how to be out own coach. “The Questions People Ask About Difficult Conversation” helps answer many of the same questions I have had while reading the book. As I mentioned before, many things Stone, Patton and Heen suggest just seem too easy and so I think it was good to have a caveat. Question 3 talks about how some people are just difficult to deal with. I personally have experienced this a lot with one of my roommate. I am a very easy person to get along with and have never really had issues making friends or feeling like people don’t like me. For some reason everything I know about myself is not true when I have to talk with her. I do recognize that I could be contributing to the issue, but considering my track record and that I have genuinely tried to be friends with her on multiple occasions, I have determined that’s just how she is and its …show more content…

Stone, Patton, and Heen (2010) started to make me upset when they suggested to “hit pause” (p.275), because I personally know that most people are on their phones all the time, so spending too much time to respond can make me upset and start jumping to conclusions. They did save themselves by saying “let them know if there will be a delay” (p.276). It is very important to bring up how online conversations are different then in person because they are much more prevalent now. Think about how communication has even changed sense 2010, when this book was

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