Consumer Protection Law Case Study

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All companies are required by law to follow legal responsibilities. A company should acquaint itself with outer influences that administer the industry in order to function well. No company can be lucrative without its customers they are just as important as the employees if not more. The customers are the ones who bring success to these companies and at the same time give determination. Not all customers are contributors, some are unmannerly, possessive and some just try to get over on businesses. “Businesses have a role to play in improving the lives of all their customers, employees, and shareholders by sharing with them the wealth they have created” ( Bateman & Stair, 2006, p. 175). Consumer protection laws are set up to regulate reserved law relationships between individual consumers and the businesses that retail goods and services. They aim to safeguard the rights of consumers as well as sensible trade competition. The government normally require businesses to disclose well in depth information about their products especially concerning welfare and public health. There was a case involving Johnson & Johnsons all metal hip implant. This case involved a 65 year old former prison guard claiming to have gotten metal poisoning from the devices. Johnson & Johnson’s DePuy Orthopaedic division industrial implants and were recalled in 2010 due to design defects. It was said that these implants were shedding toxic metal debris in patient’s bodies. The devices carry a ball and cup covered with cobalt and chromium but were advertised as being more durable than plastic and ceramic. The plaintiffs claimed that the two rubbed against one another and produced these toxic debris. It was said that around 5 out of 10 had to be replace... ... middle of paper ... ...f there was a possibility that harm overdid the cost to take the safety measures, then the company should take them, whereas if the cost was accountable. That was a legal but not ethical decision because people’s lives are put on the line. There are many reasons why strictly cost effective theories shouldn’t be used. People’s lives should not be put at stake just because the price is too high and when that high risk could be lowered. There is a lot at stake for Ford riding on this. Their reputation is on the line due to the backlash and lawsuits they are up against. It is well established through obtainable case law. It inspires businesses to have precautionary measures toward making hazards that result in huge expenses. It could be reasoned that things should have must have some mutual ration. And last but not least delivers something companies can go by.

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