Customer’s experience According to Gentile et al., (2007) businesses took into consideration the fact that simply using factors like product, quality & price is not sufficient enough to differentiate themselves.
Nowadays, the new competitive advantage is consumer experience (Mutua, 2016).
Logically, the most important factor of experiential marketing is the experience itself.
According to Collins English Dictionary, experience is “the accumulation of knowledge or skill that results from direct participation in events or activities” and “the content of direct observation or participation in an event”. Gentile et al., (2007) affirmed that environments and layouts are, most of the time, designed to give the best experience possible to the
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Smilansky (2009) also affirmed that“life is all about “daily experiences”. Indeed, as an experience is considered as ‘real’, the customer will talk about it with the people he/she will see throughout the day or week. This is where brand awareness gets created and where brands have the opportunity to build long and trustworthy relationships with the users.” (Smilansky, 2009)
Nevertheless, Srivastava (2008) affirmed that creating an experience is way much more expensive than using traditional marketing techniques. This is why marketers must provide « unique and memorable experiences » in order to have an impact on the consumer physically and psychologically (Mutua 2016)
Moreover, many marketing techniques can be achieved in experiential marketing to enhance brand awareness comprising « events, product placement, sponsorship and brand communities » (Gentile et al., 2007). These techniques will have a direct effect on consumer’s perception in a very positive manner and allow more positive purchasing
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(Haven et al., 2007). Consumer engagement possesses elements which people are implicated with experiential marketing like “impact”, “association” or “connection closeness” (Haven et al., 2007). With customer engagement, the user is capable of buying taking into consideration his/her identities and habits (Offerpop, 2016)
According to Offerpop (2016), experiential marketing practices give a “live experience” to the user highlighting the brand’s essence and it supports companies in analysing which domains the user feel need for enhancement.
In fact, Offerpop (2016) affirmed that firms should ‘humanise’ their brands in order to make the user believe that his/her opinions and beliefs are taken into account as they should relate to the brand. He also advised that businesses could use a personality that shares their values and vision, who is of course a very good communicator and leader (Offerpop, 2016). This person could “engage” the users in experiential events letting have the ability to identify
middle of paper ... ... Contacting certain audiences, which is their main target during different promotions, is a wonderful way to go. Understanding advertising will help you understand yourself and make you realize who you really are and who you will always be, no matter how many cosmetics you buy. Works Cited Adweek, L.P.
...s, B. M., and W. Stroebe. (2010) “Setting the stage.” The Psychology of Advertising. East Sussex: Psychology, Print.
Source likeability describes the degree of liking that the viewer has for a source in an advertisement. The concept of likeability may include the source being friendly, interesting, having a positive attitude, having empathy for others, etc. (Lecture 2/18). Popular celebrities work best for successful source likeability in advertising because they naturally will generate a higher attention rate from the target audience (Study #1). The two sources in the Bud Light Party advertisement are Seth Rogan and Amy Schummer, who are popular among the millennial generation for their crude, carefree comedy. These two comedians have done just about everything that is appealing to the millennial generation but would not be appealing to older generations. Therefore, the two of them as Bud Light’s sources for this advertisement will naturally make the millennial generation viewers pay attention to the content in the commercial. The millennial generation likes these comedians each for different reasons but overall they both give off positive moods, always seem friendly, and happy. Seth Rogan is known as an easygoing comedian who openly smokes weed a lot, whereas Amy Schummer is known for making crude, inappropriate jokes, which she demonstrated in this
Advertisements often employ many different methods of persuading a potential consumer. The vast majority of persuasive methods can be classified into three modes. These modes are ethos, pathos, and logos. Ethos makes an appeal of character or personality. Pathos makes an appeal to the emotions. And logos appeals to reason or logic. This fascinating system of classification, first invented by Aristotle, remains valid even today. Let's explore how this system can be applied to a modern magazine advertisement.
Have you ever seen an advertisement for a product and could immediately relate to the subject or the product in that advertisement? Companies that sell products are always trying to find new and interesting ways to get buyers and get people’s attention. It has become a part of our society today to always have products being shown to them. As claimed in Elizabeth Thoman’s essay Rise of the Image Culture: Re-Imagining the American Dream, “…advertising offered instructions on how to dress, how to behave, how to appear to others in order to gain approval and avoid rejection”. This statement is true because most of the time buyers are persuaded by ads for certain products.
Advertisers aim for an attractive advertisement depends on what audience they wanted to aim for. This is a way to make a good way of attracting people to make efficient money by using stereotypes, and psychologically
The second step deals in creation of proper brand meaning through powerful and unique brand connection with the customers. The third step involves invoking positive brand response while the fourth one involves engaging the customers so as to build a brand affiliation aimed at enhancing active brand loyalty. However, some building blocks are requ...
In the modern world of conducting business, any company that wishes to succeed must differentiate its products or services from others in the industry. Differentiation makes it possible for consumers to point out notable differences between one company’s products as compared to those of competitors. Differentiation helps companies build brand loyalty as the uniqueness keeps customers fixed on a particular product. BMW is one of the most popular automakers in the world today. It definitely uses differentiation as a strategy to beat off competition by building products that are innovative, detailed and incomparable to those of competitors.
We see advertisements all around us. They are on television, in magazines, on the Internet, and plastered up on large billboards everywhere. Ads are nothing new. Many individuals have noticed them all of their lives and have just come to accept them. Advertisers use many subliminal techniques to get the advertisements to work on consumers. Many people don’t realize how effective ads really are. One example is an advertisement for High Definition Television from Samsung. It appears in an issue of Entertainment Weekly, a very popular magazine concerning movies, music, books, and other various media. The magazine would appeal to almost anyone, from a fifteen-year-old movie addict to a sixty-five-year-old soap opera lover. Therefore the ad for the Samsung television will interest a wide array of people. This ad contains many attracting features and uses its words cunningly in order to make its product sound much more exciting and much better than any television would ever be.
Sensory branding affects the brain by engaging the sensory organs (taste, smell, sight, sound and touch). Brands can’t impart an an aroma via a television or newspaper. In fact, the unique aroma, texture and sound has very little to do with the performance of the product. However, these factors play a great role by the communication between consumer and product. The sensory stimulation not only attracts consumer decisions but also helps distinguish a product from others. These get linked in our memory and finally get a part of our choice.
Lastly, brand awareness is a crucial consideration. And It may be thought of as a consumers’ ability to find a brand within a group in adequate detail to make a purchase. It is important to remember that adequate detail does not always need identification of the brand name. Often “brand awareness is no more than a visual image of the package that stimulates a response to the brand.” Moreover, recall of the name is not necessarily required because brand awareness in which can try via brand recognition. According to Emma Macdonald and Byron Sharp (2003), suggested, when a brand is recognized at point of purchase, its brand awareness does not need brand recall. This is a major point in the consideration of brand awareness as the most important communication objective. In fact, the difference is misunderstood by marketing and advertising managers. The difficulty is to relate to the essential difference between recognition and recall, that is extremely important to advertising strategy. Brand recognition and brand recall are two separate types of brand awareness. The difference depends upon the communication effect that occurs primarily in the consumers’ memory.
[a] company may have a unique vision, a superior product, strong management and an efficient distribution system – yet if it is not able to convey the core benefits of the brand to its target audience it will ultimately fail. [5]
Goodman (1997) asserts the average young person views more than 3000 ads per day on television (TV), on the Internet, on billboards, and in magazines. At this rate, teenagers are exposed to a vast range of advertisements that create awareness and knowledge of products and services in the market. Moreover, the objective of advertisements is to increase sales and grow profits. Though advertisers are not psychologists, they are aware of strategic techniques that will cause teenagers to be convinced to buy their product. For instance, the method of using product placement and celebrity endorsement is common, and in spite of this, advertisements tend to be more memorable namely due to popularity. According to the traditional hierarchy-of-effects models of advertising state that advertising exposure leads to cognitions, such as memory about the advertisement, the brand; which in turn leads to attitudes, i.e. Product liking and attitude toward purchase; which in the end leads to behaviors, like buying the advertised product
According to Shimp (2007), there are five important factors which determine the purpose of advertisement in terms of marketers’ communication with consumers. He listed these five factors as follows: “(1) informing, (2) influencing, (3) reminding and increasing salience, (4) adding value, and (5) assisting other company efforts.” (p.246). To clarify that, the first most important aspect is informing people which means company needs to enhance the awareness of the consumer about their products by mentioning its advantages and features. Advertising also affect the products in two ways. Firstly, by basic demand, which build consumer desires for old products of the company and secondly, refers to a new brand of the company. In addition, effective advertising can retain consumer’s mind fresh about the image of a brand which develops the trace of the memory where consumers have to choose between two or more products. Moreover, it may change the product quality, create new, well-designed and elegant product and change consumers view towards the product. Lastly, by effective advertising program, company may save money and time as s...
Even with commodities, there are quite a few parameters which brands can use to position themselves to capture a place in the consumer’s memory and consequently in their shopping basket. A few of the more widely accepted of them are: Consistency of Product Quality, Customization of the product to the extent possible, Providing a wider range of products, Identifying the most profit generating segments of the market and modifying or adding an offering to cater to their specific needs, Unique packaging, Emotional Branding and even basing branding on building a unique image to the extent of professing to have a brand personality. In fact focusing on getting consumers to build an emotional identification with the brand and its personality has a far longer lasting effect and builds far greater loyalty than focusing on just functional and utility attributes which a competitor would also able to easily match if not surpass.