Confederate Nursing Role

A career in triage may seem not too intricate in the medical field but it has its challenges. It is often the behind the scenes work that occur that goes unnoticed. When coordinating care from one facility which has its own mission and protocol of coordinating care to another facility that also has a different policy but with the same goal, situations can get hectic. This is when I, as a liaison for healthcare, network with many constituents to assist with a smoother transition from one system of care to another.

Additionally, the different roles involved have been labeled based on the four types of constituents called central connectors, peripheral specialists, boundary spanners, an information brokers according to Cross and Prusak (2002.)

Most referrals received by liaison come from nurse case managers (information brokers). I work with a nurse who is loyal to her profession and primary care physician to whom she is assigned. If I have any difficulty with another nurse who does not understand the referral process, the NCM will help keep the other nurses in line and explain the process from their viewpoint. The alliance with the NCM helps to prevent loyalties among other nurses from disrupting organizational change. This alliance with this provider is possible because of an established relationship when working with her on the warrior transition unit where I provided social and emotional support during change on a difficult case where a disposition plan was needed. I used what Lewis (2011) called informational support in a counselor's

I have to maintain contact with several different providers and network with those who are proven competent leaders even if that is not their job by description, it is their job by action. I network with those who get the job done and I have built a coalition of who to go to in different circumstances, sometimes, at different facilities. The central connector is the transition patient advocate. She has been at the facility thirty plus years and knows everyone and has established credibility within that organization. Moreover, there are peripheral specialist (program managers or health systems specialist) who are instrumental to organizational change. Any of the career roles involved in this process can utilize contact with program managers for specialized expertise as leaders in transition care management. Technical and policy-related expertise is garnered by the health systems