Conceptual Innovation In Public Services

Conceptual innovation, on the other hand, refers to the introduction of new views, missions, rationales and strategies that challenge existing assumptions or views (Moore, 1995). An example of this type of innovation is the Sure Start initiative, a plan for child care delivery early education and family support (Nolan, 2011).

Organisational innovation refers to changes in the organisation structure and routine of the government using novel methods (Windrum, 2008). An example is the introduction of the New York Police Department Reforms, whereby the adoption and implementation of modern management and technological developments transformed the department.

Process innovation refers to a new or significantly improved method of doing things in

This shows the importance of innovation and why it must be cultivated. One key reason is for optimal resource distribution (EY, 2017). The majority of the government’s budget is funded by tax payers. Therefore, the government needs to be efficient and prudent in its use of its budget. According to the European TrendChart report (Leon, et al., 2012) funded by the EU, the fundamental motivation for PSI is imperative to deliver good quality of services at a lower cost to the government. Process and policy innovative approaches can facilitate the successful delivery of services, even with constrained

That is, there is an increased competition between nations for private investment from multinationals. These firms would rather bring their businesses to nations willing to take steps in their regulations and policies that support innovation in the real economy. Consequently, the public sector needs to be early adopters of technologies that could support their competitive influence.

In addition, innovation in the public sector is necessary to enable economic growth, as well as, private sector innovation. This is because the public sector plays a vital role in setting the boundaries for the private sector to innovate, which in itself could be seen as innovation. That is, highly regulated sectors like oil and gas can be faced with legislations that may set unrealistic goals, which may force them to reorganize their way of doing things and eventually innovate to meet those goals or targets (Leon, et al., 2012).

However, although innovation is beneficial, not every innovative strategy is (Mulgan, 2014). The public service needs to avoid risky and incoherent innovations that reduce its