Communication is used to get a message from one person to another. When looking at being successful in management communication it is important to take a step forward and look at communication norms, interpersonal communication, intercultural communication, verbal and non-verbal communication, written communication, and presentations. Understanding the different principles of communication in management and when to use them will help the organization achieve success. Communication Norms Communication is more than just talking to one another, which is what our society believes to be the cultural norm. Lets look at what communication really is. As Baack stated it best “Communication may be defined as transmitting, receiving, and processing …show more content…
It is important to understand our cultural and the culture(s) of those we will work with. We must understand how we shake their hand, how they prefer to work to live, or live to work. It is all part of doing business. It is very important for one to achieve level of intercultural communication competency. According to Baack (2012) “In international settings, cultural differences should be carefully understood. Even the simple act of giving a business card can generate an uncomfortable moment when they are not. Someone who takes the card and stuffs it in his pocket insults his Korean host, because the action treats that individual as being insignificant” (2012). Being able to communication effectively, having the best presentation, or the best proposal can all be ignored with negative intercultural communication. On the other hand, if your proposal is not the best proposal and you are able to communicate through their cultural boundaries and not be offensive, then this can be a positive win for you and/or your business. It is important to know your audience and all that barriers, including cultural to achieve a level of …show more content…
The types of written communication include: memo, email, letters, instant message, proposals, and reports (Baach, 2012). When using written communication you want to ensure you think through the message and ensuring the message is clear and is delivering the right message to the receiver. Just as in verbally communicating, you may type something that makes sense to you, but when read out loud by the receiver is not as clear. A positive with written communication includes the ability to proof your message, unlike with
That communication should be ethical. Ethical cross cultural communication improves intergroup relations and self-awareness. If you do not have self-awareness, it will be hard to connect with other people in general not just people from a culture different from your own. I personally believe being self-aware and acknowledging your biases are the best ways to communicate with different cultures effectively and authentically.
Cross-cultural communication occurs when people from different countries communicate and at least one person is a non-native speaker of the language they are speaking or writing in. Nonverbal cross-cultural communication forms are posters, brochures, television and radio ads, and newspapers (Dong & Liu, 2015, pp. 21-22). Following a cultural list of “dos and do nots” is not enough to ensure that employees communicate effectively with one another because each person’s culture impacts not only the words actually spoken but also how the listener responds to what is
Today workforce is faced with a much more complex situation like national origin, culture and subcultures, accents, and language barriers and so on. Clarity in communication is vital in business. It is necessary to understand the concepts of cultural competence and cultural adaptability. These concepts help individuals interact across cultures without judgment. This ability enables them to approach communication issues with more patience and a stronger desire to reach an understanding that works for everyone. They are not concerned about doing it their way but target more on finding a middle ground that respects and includes everyone. The different communication styles are;
Communication has always been a vital part of our life and is important in the day to day interactions we participate in with friends, family and the people who are close to us. According to Encyclopedia Britannica, “communication is the exchange of meanings between individuals through a common system of symbols.” Communication varies between two types, one being verbal communication and the other being non-verbal communication. Amy Lucas highlights in her article the fact that,
Written communication and organizational writing has the advantage of permanence. This can be used to set agendas and get a point across. There are sometimes when organization writing can be used in a negative way, along in a positive way. Formal memos may be appropriate if you need to set rules or enforce office behavior and policy. Email is a strong tool now used by businesses and organizations as a tool of communication. Email can be used to inform people and update
Written communication is the ability to write effectively in a range of circumstances and for different audiences and purposes, in good English (The University of Sydney, 2009) using memorandums, reports, bulletins, job descriptions, employee manuals, electronic mail (e-mail) letters, telegrams, faxes, contracts, advertisements, brochures or news releases (Reference for business, 2010).
In the world of business, communication is vital and necessary for the effectiveness and thriving of everyday procedures and processes. The interpretation of cultural dissimilarities and overpowering language obstacles are some of the deliberations individuals should ensure when they are dealing with business with individuals of numerous different cultures. Frequently, business agreements are mislaid because the participants that are concerned did not take the period to study about the cultures of other individuals prior to interacting. When undergoing business with an associate from a different country and culture, people should deliberate the cultural dissimilarities that might be obtained and this comprises basic customs, mannerisms and
People communicate for three purposes which are: to inform, persuade and entertain. Most managers use 60-80% of their time communicating in many ways which include: be present in meetings, listen and contribute in decision making and problem solve; compose various types of memos to inform and influence others about your viewpoints along with the services and products offered by one’s organization; presents information and influencing messages to large and small groups either face to face or virtual setting; explains and clarifies tasks and procedures
Intercultural communication has many definitions. In short intercultural communication looks at how people, from differing cultural backgrounds, endeavors to communicate. It draws on areas such as cultural anthropology and other areas of communication to build an academic framework. At its foundation is the desire to establish and understand how people from different cultures communicate with each other and help people improve this. Within the context of the global workplace, intercultural communication looks at how people communicate (verbally and non-verbally), manage, work together, approach deadlines, negotiate, meet, greet, build relationships and much more. Companies and individuals looking to do business within the global workplace often fail to address such areas before doing business abroad. This can and does lead to poor performance and lost deals. According to Turchina “Greater understanding of intercultural differences, etiquette, protocol and communication as well as more informed planning will certainly lead to a much higher probability of achieving business goals.” Cross cultural solutions to international business demands are increasingly being viewed as a valid and necessary method in enhancing communication and interaction in and between companies, between companies and customers and between colleagues. Cross cultural consultancies are involved in aiding companies to find solutions to the challenges cross cultural differences carry. Cross cultural consultancies therefore concentrate their efforts on interpersonal communication, intercultural communication today means getting a competitive edge. Whether someone is looking for a new supplier, giving a presentation, or negotiating a contract intercultural communication can, does and will play an important role. It impacts our ability to communicate effectively within a
With the rapid growth in globalization there are a number of firms who have taken their businesses abroad. Their challenge, cross cultural management and communication. An effective communication strategy begins first with understanding who the sender of the message is and who the receiver of the message is. Many companies have realized this and offer training in the different cultures to help better facilitate communication between leaders (Cross-Cultural Communication, mindtools.com). Without this basic understand between sender and receiver it can be very difficult for companies of multicultural to even begin to communicate. The second important understanding is that leaders must demand a cultural tolerance of acceptable behavior between cultures to facilitate effective communication (Cross-Cultural Communication, mindtools.com).
Communication is used to interact with other individuals. There are a variety of ways of how people can communicate with one another. I would say in this day in age, the two most popular forms of communication would be face to face and virtual interaction. Face to Face interaction is when we are in real life and communicating. Virtual interaction is through a computer-generated source helping people communicate virtually.
The language barrier, which is also a difficult hurdle to encompass, serves as one of the most obvious cultural differences. A manager can delegate a task to be accomplished within a US based division and reap the expected results immediately. On the other hand, if an international manager is not familiar with the English language or culture, the same task may yield a different result. Language is the transmitter of both information and ideas. "The key to global competency is to develop the skills to cope, and that means integrating into the dominant culture and realizing how to properly interpret and analyze behavior" (Hayes, 1996). Being bilingual increases the advantage that foreign business partners have in interacting together. It nullifies the need of a third party translator. Business partners tend to be more open and receiving when communicating with bilingual personnel who speak there native language. "An understanding of the language allows the manager to pick up particular points of view, implied meanings, and other information that is not literal" (Moreno, 2006).
Communication is the process of transmitting information and meaning. It is important for managers to develop their communication skills, because it is one major skills needed by managers. The management roles, which are interpersonal, informational, and decisional and the management functions, which are planning, organizing, leading, and controlling all require communication.
Communicating with other cultures characterizes today’s business, classroom, and community. Hence, the art of knowing how to communicate with other cultures should be a workplace skill that is emphasized. Various authors have studied on intercultural communication; however, their studies have diverse perspectives and emphasis. The various views give a balanced approach to intercultural communication. This paper outlines the various facets that authors have on the importance of intercultural communication in the field of education, business, medicine and counseling. In addition, perspectives that various authors have on intercultural communicate are
Communication is defined as “the act or process of using words, sounds, signs or behaviors to express or exchange information or to express your ideas, thoughts, and feelings to someone else.” From that description, communication can be characterized as anything that can be used to get a message or a piece of knowledge from one individual to another. Communication helps humans to function orderly and productively. Without communication, the evolution of religion, government, art, clothing and much more would not have been possible. This makes communication a major cause of the evolution of human society with the solitary purpose: to inform and provide new information to others. Communication allows us to understand and gain knowledge and understanding of information.