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Strengths: Jackie greets the client in a polite and a professional tone. She does a good job confirming the client has an established MyQL and digs deeper to guide the client to the internet browser on his cell phone. She suggests the client refreshing the email and web pages to get access to the email message. Jackie suggests using fax or other options to get app docs. The MB takes back the call and initiates the call ending. She ends the call politely. Inches: Empathy-Although Jackie remained polite and positive throughout the call, there were missed opportunities to provide the client empathy to show care and put ourselves in his shoes. Also, we can show empathy for any inconvenience caused by the experience. ( I apologize we were
... this type of knowledge the nurse understood that her patient has a lack of social support and probably depressed. She encouraged Miss. Z to have a positive attitude to her life and current illness. The patient’s knowledge allowed me to understand that the client is having a difficult period in her life. She definitely needs a social worker and a support group to get through this challenging period. In the future I would like to observe more closely how this patient will respond to social worker’s help.
- Empathy. ( :50 & 2:50) Andrew misses the opportunity to offer empathy to our client that explains he has been playing phone tag with his banker. It is important to acknowledge this to show that we're listening and that we care. For example: "I'm sorry
- When the client is brought on the line, she is sure to execute on the strong intro.
- Empathy. (1:22 - 1:32) The client advises that her insurance company already deducted a payment. She is calling to verify that we paid and investigate the double-payment. We want to be sure that we acknowledge this with empathy, to demonstrate that we're listening and that we care. Try doing this in the moment:
Interviews are very popular among most individuals especially researchers and scholars as they attempt to obtain information and data from an interviewee. However, there are many factors that influence the interview and which determines its success or failure. Often, the interviewer takes charge of the situation, and they have the sole responsibility of asking the questions while the interviewee provides an explanation or an answer to the question asked. As a result, an interview can be defined as a consultation or a discussion in person through which information and data are exchanged regarding a particular phenomenon event with the intention of establishing the interviewee’s position. It is easy to tell the mood and success of the interview
Seay (2012) offers that minority populations tend to underutilize counseling services and have higher dropout rates. Additionally, it is added that counselors who are able to build good rapport have better client outcomes (Seay, 2012). While working with the client, I never pressed for more information than she was willing to disclose. I did not want the client to feel like she had to disclose all her deepest, darkest secrets in the initial session, but did gain more information as the sessions progressed. Additionally, I utilized empathy, and active listening skills when talking with the client. James and Gilliland (2013) assert that providing empathy includes five techniques; attending, verbally communicating empathic understanding, reflecting feelings, nonverbally communicating empathic understanding, and silence as a way of communicating empathic understanding. I made sure to use paraphrasing skills, as well as nonverbal communication to make the client aware that I was listening and understanding the situation she was dealing with. I feel that utilizing these various techniques helped to develop a solid working relationship with the client. I feel that I gained her trust and made her feel comfortable so that she felt that I was there to help her, not judge
The interview is one of the most critical parts to successful police work, there are many things to take into consideration before beginning an interview, such as preparation, barriers to communication, listening, verbal and non-verbal communication, proxemics, and the location. An interview is usually the first opportunity for the officers to gather facts and information about the occurrence. Throughout the analysis of the following interview between an elderly lady that was assaulted and an interviewing officer, I am going to demonstrate the interviewer’s strengths, weaknesses, the pros and cons of the interview, the seven steps of a successful interview, and some suggestions the interviewer can better from for future interviews.
I had been assigned to a 96 year old patient with a diagnosis of failure to cope. Prior to entering the patient’s room I had made a mental assessment through my personal research and verbal report that he was known to be a non-compliant agitated patient. Although the patient was already labeled as a difficult patient I did not allow this to cloud my own personal judgment when meeting with the patient. While providing morning care I began to engage with the patient through conversation and shortly learned that the patient was still grieving the loss of his wife from 9 years ago, they had been married for 65 years. By showing empathy and listening to the patient explain his story I was able to develop a therapeutic relationship with the patient where trust was built and nursing care was provided efficiently. I wanted to further explore the impact empathy has on nursing care in such setting as acute care, and how vital this is to the human
This is because, conversing empathetically can lead to better outcomes as it can have positive effects on client’s anxiety, pain, and hopelessness (Williams & Stickley, 2010). As well, it enables clients to cooperate more effectively towards treatments (Arnold & Boggs, 2015). Being empathetic promotes a humanistic interaction where the main objective is to make one feel understood and appreciated. By gathering data through the client’s words and actions, the nurse can use this information to carefully construct an appropriate response that will make a client feel that his or her feelings have been acknowledged (Monica, 1979). Furthermore, for a nurse to efficiently demonstrate empathy, nurses must be aware of their own biases and avoid bringing these personal views into the health care setting as these can negatively affect the client (Williams & Stickley,
True Service: On a particular day your friend calls and you joyfully answer. You want to connect and be of Service to your friend. However, you have other obligations can only talk for 20 minutes. You lovingly explain to your friend you can talk for 20 minutes. You listen compassionately to your friend and after 20 minutes you say goodbye. You feel good, your friend feels good and you have plenty of time to get to your appointment. All is well.
- He is quick to offer the client an empathetic acknowledgment, after she explains the reason for her call.
The foresight and awareness about listening, let me spent the majority of my time with the residents during my volunteering. As listening to the concerns and pent-up emotions could help relieve the tensions of people, I listened and talked to them. The encouragement to talk and relieve the stress, helped many of them to vent their emotions. My timely appreciations on the residents’ initiative to accomplish tasks helped nurture their spirit. The empathy I felt towards them made me persuade the residents to get involved in the diversional activities conducted by the center. This action helped heal many depressed and withdrawn residents. They started to talk and request to bring them for these activities. As a good steward, I initiated to help the employees and relieved them from many of the direct resident care activities. This gave them adequate time to complete their other tasks which were time-bound, like documentation and resident interviews. These actions reduced the stress on staff and enabled me to build a good community
During my care, I was not interacting with the patient rather I was ignoring her statements. Although I was listening attentively and demonstrating attending behaviours by maintaining eye contact and appropriate nonverbal cues I was not connected to her verbally. It is important that there is client-centered communication to make the patient feel comfortable at all times. When the patient was discussing her pain I did not ask the appropriate questions. It is crucial that nurses respond to client empathetically and in a knowledgeable manner (Maruca et al., 2015). Responding to the patient makes them feel understood. In this particular situation because the patient was discussing her pain, I should have assessed her pain. My main focus during the transfer was completing the task and I was unaware of what was happening around me. Empathy often is lost in nursing student in the clinical settings as they become more focused on their professional skills (Maruca et al., 2015). However, if I had felt more competent about my skills I would have been more able to focus less on the task and more on the patient’s feelings. I was not considering the patient’s feelings and was more concerned with my own which was very selfish of me. It is important to gain insight into what the patient is experiencing, what the illness
During this time, I gave the client enough time to talk about the problem without interrupting. This time gave me an opportunity to undertake reflective listening through active listening which ac...
Interview development is frequently the difference between success and failure. My personal experience on both being an interviewer and interviewee has helped me gain knowledge. This was an effective way to receive a comeback in an understanding environment. This assignment has helped me build confidence on how to be successful during an interview, how my strengths can recover my weaknesses, and how i can turn my biggest flaws into strengths.