Client Engagement Process

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In this chapter, so far I have learned the different skills for engagement while working with a client. Engagement is very important to have while meeting with a client, and it is the first step in the planned change process. This step of the process helps establish a relationship between the professional and the client. Engagement is also known as “intake”. Intake conversation is either done over the phone or in person. To demonstrate engagement with your client you must be willing to greet the client in an encouraging way and show interest of your client’s situation. When you first meet with your client, you are able to build a relationship, which starts with greeting. Initiating a handshake and introducing yourself can be done to greet

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